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Host/hostess

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Fairmont Le Manoir Richelieu

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Location:
United States , Wailea-Makena, Maui

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

25.40 USD / Hour
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Job Description:

Providing Inspired Food & Beverage to highlight the destination we represent is one of our passions. As a Host/Hostess, you will be a hospitality ambassador that will connect our guests to the delectable cuisine inspired by our diverse culture and island home. You are our guest’s first impression of the restaurant and set the tone for their dining experience. The warm welcome you provide at our multiple outlets, including personalized guest service, will help us showcase our passion and accomplish our mission of turning moments into memories.

Job Responsibility:

  • Adhere to daily checklist and duties listed
  • Oversee and ensure smooth flow through of guests at your assigned bar/station by seating them in accordance to business volumes
  • Ensure the reservation book is properly maintained
  • Have full knowledge of floor plans
  • Ensure sufficient stock of impeccable menus
  • Resolve any guest issues in a timely, professional and efficient manner
  • Liaise with the Manager on Duty to ensure that the flow of service in the room is well organized and running smoothly with regards to section assignments, breaks, staff on duty, etc.
  • Have full knowledge of all menu items, garnishes, contents and preparation methods for all food and beverage venues on property
  • Actively participate in monthly departmental sales promotions
  • Adhere to the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards
  • Organize time so all side work is completed according to shift demand
  • Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
  • Focus attention on guest needs, remaining calm and courteous at all times

Requirements:

  • 1 year customer service experience is an asset
  • Must be able to speak, read, write and understand the English language
  • Requires good communication skills, both verbal and written
  • Must be able to read and write to facilitate the communication process
  • Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
  • Must possess basic computational ability
  • Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions
  • Must be able to multi-task and be detail-oriented in a fast paced, high volume environment
  • TB Clearance required
  • Food Safety Certification or ServSafe Certification required
  • High School diploma (or equivalent) and/or vocational training
  • All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA)
  • This Position does not offer sponsorship of Work Visas
  • Applicants must be legally eligible to work the United States
What we offer:
  • Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like
  • Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
  • Flexible spending account (FSA)
  • 401(k) retirement savings plan and matching program
  • Paid Vacation, holidays, personal and sick days
  • Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
  • Wellness Offerings
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Employee Activities

Additional Information:

Job Posted:
March 25, 2026

Work Type:
On-site work
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