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As a Host(ess), you will be responsible for providing friendly and efficient service to guests according to company policies, procedures, programs and performance standards. In addition, you will perform all duties to maximize guest satisfaction and a quality work environment as directed by General Manager or Manager on Duty.
Job Responsibility:
Reports to work well groomed, in proper and clean uniform and practices good personal hygiene
Uses greeting, seating, and waiting list procedures
Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks
Maintains cleanliness standards and stocks for the reception area and restrooms
Accurately processes all guest checks with no cash overages or shortages
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction
Provides assistance to pantry maintenance and pre-rush organization
Provides assistance to all servers and bus persons in order to execute Perkins service standards
Utilizes proper cash handling procedures to execute cash and non-cash transactions, counting change, security precautions, and cash accountability
Ensures that the cash register and cash register area are stocked with all needed items
Communicates with Manager on Duty and co-workers regarding product/service deficiencies, equipment, safety problems, etc.
Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness
Has sufficient knowledge of menu to execute suggestive selling techniques with all guests
Maintains cleanliness of bakery cases and restocks
Has sufficient knowledge of bakery products to execute suggestive selling techniques and sampling programs with all guests
Bags/boxes any products according to standards
Requirements:
Basic skills such as sanitation, safety, and customer service taught through in-house training
Trustworthy
can be relied upon to deal with payment of guest checks and operate cash register
Must be able to communicate clearly
Must have high level of mobility/flexibility
Must be able to work irregular hours under heavy stress/pressure during peak times
Must possess a high level of coordination
Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet
Must be able to fit through an opening 30” wide
Requires frequent reaching, bending, pushing and pulling
Exposure to heat, steam, smoke, cold and odors
Requires continual standing and walking
What we offer:
Educational Assistance with DeVry University with complimentary laptop
Immediate Family Members are also eligible
Competitive Pay with Service Award Incentive
Get paid daily through Daily Pay
Comprehensive Health Benefits including Medical, Dental, Vision, and more
401(k) retirement savings with company match
Flexible Schedule
All you can eat pancakes + meal discounts
Employee Discount Program
Development Pathway: Step by step process to grow your career
3 College Credits hours for completing manager training
Medical, Dental, Vision, Wellness Program, Life Insurance, Disability Insurance
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