Host / Hostess Job at O'Charley's (Greenwood)

Host / Hostess

O'Charley's

Location:
United States , Greenwood

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Host is to adhere to the host service standards of the company while taking care of our Guests when answering phones, taking "to go" orders or opening door, greeting, directing flow of guests to waiting or bar areas, when seating and thanking when departing. Remember you are the guest's first impression. Everyone's FIRST (and last) responsibility is to ensure our guests have a great experience.

Job Responsibility:

Courteously open door and greet all Guests immediately upon arrival, making all Guests feel welcome and appreciated through accommodating actions with a pleasant, genuine, and enthusiastic demeanor
Thank guests as they depart and inquire about their experience - if the response is negative, immediately contact a manager to ensure every guest leaves happy
Stay organized, think and act with purpose and a sense of urgency
Knowledge of food and beverage menus and pricing, specials, and promotions, as well as host standards and procedures, garnishes, food portions, accompaniments, and proper sales procedures for To Go
Must maintain cleanliness and organization of host station and assist with stocking, running food, and side work before, during and after each shift
Assist management team in ensuring maximum profitability through daily operations
Ensure compliance of established goals through direction and continual communication
Responsible for seating Guests and controlling the flow of the restaurant
Knowledge of the operation, maintenance, and cleaning procedures for any equipment used in the performance of your job
Effective operation and use of the phone, intercom, paging, and headphone systems
Thoroughly bus and clean tables, booths, and chairs
sort and roll silverware, and preset dining room tables
Ensure that floors are clean and dry
Responsible for assisting with any To Go items including ordering, packaging, and cash handling
Liable and responsible for sales recorded on the register under your host number (i.e., all cash and credit transactions, claiming 100% of tips, maintaining and balancing their drawer and coupon redemption, etc.)
Adhere to all current company policies and procedures (i.e., security/emergency procedures, Social Media Policy, etc.)
Communicate openly and honestly with all team members and management during periodic team member meetings, pre-meal, pep talks, and reviews
Must know and adhere to all regulations regarding Responsible Service of Alcohol in accordance with our policies and State laws
Knowledge of company and in-store promotions, new product rollouts, and point of sale materials
all menu items and LTO food upgrade items, additions and/or changes
Other duties as assigned

Requirements:

High school diploma or general education degree (GED)
Must be able to hear, and read, write and speak English fluently
Must complete the Host training phases for the Host position (including, but not limited to Responsible Service of Alcohol, GHS course and quiz, Allergy e-Class, watch Best in Class Service DVD, FOH Menu test, Host test, working with a Certified Trainer and complete the Independent Study Assignments of the training)
Must possess all necessary technical skills required to effectively work in the FOH position
Working knowledge and application of core company values, policies, and procedures
Ability to exercise discretion and independent judgment with respect to challenging situations
Basic computer knowledge of Front of House (FOH) systems
Lead by positive example, acting in a professional, courteous manner at all times
Excellent verbal and written communication skills
Proficiency in basic math and time management

Additional Information:

Job Posted:
January 13, 2026

Work Type:

On-site work

O'Charley's - All Job Offers

Job Link Share:

Host / Hostess

O'Charley's

Location:
United States , Greenwood

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 13, 2026

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Job Posted:January 13, 2026

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