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The Host/Hostess - Lead is responsible for greeting guest(s) and seating them at an appropriate table before they are introduced to their server. The Host/Hostess may perform a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager.
Job Responsibility:
Greet guest(s) and seat them at an appropriate table before they are introduced to their server
May perform a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas
Maintain consistent attention to the entrance of the restaurant and welcome all guests with a smile and appropriate greeting
Record customer reservations or seating times
Maintain and update restaurant seating charts
Proper set up and maintenance of the Dining Room areas before serving
Assist with maintaining sufficient stock of roll up silverware for the incoming shift
Seat guests and advise them on menus and beverage choices
Oversee the delivery and servicing of food and beverages
Liaise between kitchen staff and floor staff to ensure the guests’ experience meets standards
Perform the tasks of the cashier and/or bus person as required including cashing out guests checks
Understand and follow cash handling policies and procedures and maintain proper security of cash
Patrol assigned station, refilling water and coffee, removing service items and condiments
Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments
Requirements:
Customer service and cash handling experience preferred
Excellent organization skills
Ability to read and interpret restaurant’s seating chart
Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
Ability to bend, twist, and stand to perform normal job functions
Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
What we offer:
Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
Meal and Transportation Benefits
401(k) retirement plan with company match
Company paid life insurance
Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus