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The Host/Hostess is responsible for greeting guest(s) and seating them at an appropriate table before they are introduced to their server. The Host/Hostess may perform a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager.
Job Responsibility:
Greets guests and seats them at appropriate tables
Records customer reservations or seating times
Maintains and updates restaurant seating charts
Sets up and maintains dining room areas before serving
Assists with maintaining sufficient stock of roll up silverware
Seats guests and advises them on menus and beverage choices
Oversees delivery and servicing of food and beverages
Liaises between kitchen staff and floor staff
Performs cashier and/or bus person tasks
Understands and follows cash handling policies
Patrols assigned station to refill water and coffee
Performs other duties in a team effort during downtime
Requirements:
Customer service and cash handling experience preferred
Excellent organization skills
Ability to read and interpret restaurant's seating chart
Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
Ability to bend, twist, and stand to perform normal job functions
Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers