Host/Greeter Job at Assessfirst (Boston)

Job Responsibility

Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique
Serve as the Host of the boutique and model the company vision of providing extraordinary service to all
Be curious and take a genuine interest in the client’s needs and expectations, guiding them to the appropriate location of merchandise or member of the team
Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and composure
Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to all departments: selling, operations, and asset protection
Maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations
Support with phone call appointment requests, schedule entry of team, assigning appointment requests and resolving appointment conflicts
Demonstrate generosity and anticipate client’s needs: umbrella storage, assisting boutique guests with beverage service, and escorting clients to the door or car with shopping bags as necessary
Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the wait time is minimized to receive service
All other duties assigned by supervisor

Knowledge of languages in addition to English

Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more!