This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Four Seasons Resort Lāna’i is looking for a Host/ess who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization is required.
Job Responsibility:
Greet all guests warmly and promptly upon arrival with a professional, friendly demeanor and aloha spirit
Manage reservations, walk-ins, and seating assignments using our reservation system OpenTable
Recognize frequent guests and personalize service based on their preferences
Disperse the table lights and clear them at the end of service
Maintain a clean and organized host stand and entrance area
Communicate effectively with servers and management regarding the guest flow and seating capacity
Provide accurate wait times and keep guests informed throughout their wait
Escort guests to their tables, presenting menus, taking water preference and introducing the server when appropriate
Anticipate guest needs and respond promptly to table requests or dinner concerns
Uphold the appearance and ambiance of the front-of-house area, including lighting, music, and cleanliness
Assist in answering phone calls, taking to-go orders, and providing basic information about the restaurant to our guests
Support team members during peak service periods as needed
Requirements:
Successful candidate must possess legal work authorization in United States
Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card
Ability to stand for extended periods, lift up to 35 lbs, and push/pull as needed during shifts
Weekend and Holiday availability required
Ability to accurately read and work with computer systems
Strong Customer Service skills
What we offer:
Competitive wages
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self