Host/ess

The Host/Hostess is responsible for welcoming and seating guests in the restaurant. The role involves managing reservations, organizing seating arrangements, and ensuring a smooth patron flow during each meal period. This customer-facing position will be the first person that interacts with customers and must demonstrate a pleasant demeanor and expedite seating as quickly as possible. They must manage the dining area and work with the servers, food attendants and kitchen teams so that all patrons have a positive dining experience. When customers are leaving, the Host/Hostess will thank them, solicit feedback on their experience, and initiate service recovering for any outstanding service concerns.