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The Host/ess is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. By nature of the position, the host/ess is the guest's first impression of the restaurant. This Host/ess greets guests promptly, courteously, graciously with eye contact, and a smile. Utilizing Open Table, the Host/ess takes reservations, reviews the daily reservation book and has the ability to seat guests without reservations. The Host/ess has a complete working knowledge of the menus, menu ingredients and what is unavailable for that day. A principle role within the restaurant, the Host/ess is familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity. The Host/ess is also familiar with frequent guests and knows their names and preferences.
Job Responsibility
Greet guests promptly, courteously, graciously with eye contact and a smile
Take reservations and review daily reservation book using Open Table
Seat guests without reservations
Maintain complete working knowledge of menus, menu ingredients and what is unavailable for that day
Be familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity
Be familiar with frequent guests and know their names and preferences
Requirements
Excellent personal presentation and interpersonal skills
Fluency in reading, writing, and spoken English
Ability to stand continuously for up to 8 hours a day
Confident outgoing personality and a can-do approach
Ability to remain calm under pressure
Flexible schedule with the ability to work all shifts, weekends and holidays
What we offer
Lucrative salary
Medical, Dental, Vision and 401K with employer matching starting at 30 days
Time off plans starting at day of hire
Opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives
Embracement and promotion of diversity in our workplace