Host/ess, Marcus Restaurant & Lounge Job at Four Seasons (Montreal)

Job Description

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset. Located in the heart of Montreal's Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture. The host/hostess is the first to greet guests with courtesy and a smile, creating a positive first impression of the restaurant and bar. They are responsible for managing reservations, knowing the menus, and organizing the service areas. The host/hostess is also expected to recognize regular guests and have a flexible schedule, including weekends and holidays.

Job Responsibility

Greet and seat guests while managing reservations in line with Four Seasons standards
Handle guest requests, anticipate needs, and provide personalized service
Organize the host stand, oversee seating plans, and ensure balanced station assignments
Answer phone calls, take reservations, and provide information about the restaurant and hotel services
Maintain menu quality and stay fully informed on daily specials and menu offerings
Collaborate with other departments and promptly report any incidents or special requests to management

Requirements

Good communication skills in French, both oral and written
An intermediate level of English is required to provide professional service to international customers, understand their specific requests, and respond effectively
Strong customer service experience with superior interpersonal skills, professionalism, and discretion
Knowledge of food and beverage operations, with the ability to multitask in a fast-paced environment
Highly organized, detail-oriented, and results-driven
Proficient in MS Office (Word, Excel)
experience with OpenTable is an asset
Previous experience in luxury hospitality or restaurant settings is a plus
ability to stand for extended periods

Nice to have

Experience with OpenTable is an asset
Previous experience in luxury hospitality or restaurant settings is a plus

What we offer

Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
Discounts at MARCUS Restaurant and the Guerlain Spa
Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
Complimentary meals per shift at Café 1440
Employer-contributed retirement plan
Paid vacation plus two additional floating holidays per year
Strong training and development programs
Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability)

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Host/ess, Marcus Restaurant & Lounge

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