Host Concierge Job at 360 Resourcing Solutions (London)

Guest Experience Host

Are you passionate about delivering exceptional customer service? Join us as our...

Location

United Kingdom , London

Salary:

34165.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Confident and customer‑focused, delivers outstanding service with a friendly, engaging approach
Highly organised multitasker with strong organisational skills with the ability to juggle tasks efficiently
Reliable and punctual who is consistently dependable with a strong sense of responsibility
Clear communicator who has confident verbal and written communication across all levels
Team‑oriented collaborator and works well with others and contributes positively to team culture
Professional telephone manner.

Job Responsibility

Responsible for delivering excellent customer service to all clients and visitors
Ensure that, when necessary, refreshments are made available to clients
Lending a helping hand where required, ensuring that the staff satisfaction is met through making teas, coffees, and providing any adhoc assistance
Assisting the company with administrative support including photocopying, scanning, printing, and biding documents, booking taxis and couriers, collecting, and distributing parcels
Manage meeting room reservations ensuring all enquiries are processed accurately (Book meeting rooms / videoconference / audioconference and catering when requested)
Assist in organising different types of events by setting up breakfast/lunches and dinners
Answering all incoming calls and emails promptly
Take full ownership of the reception and all associated areas, making sure they are always kept in the best possible order, leasing with cleaners, facilities, security, and other departments as deemed necessary.

What we offer

Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about

Fulltime

Concierge

JOB SUMMARY: This role is to be of service on property for guests, visitors and ...

Location

United States , Manchester

Salary:

18.00 - 22.00 USD / Hour

L'Ermitage Beverly Hills

Expiration Date

Until further notice

Requirements

Previous hospitality or guest services experience preferred
Professional and warm service style
Ability to organize and set up/breakdown food and drink products in a professional and presentable fashion
Ability to proactively plan and work with the food & beverage and culinary team
Proactive service style
The ability to compose correspondence in a business professional manner
Excellent communication, organization, and problem-solving skills
Strong knowledge of Manchester, VT and surrounding areas
Comfortable using hotel systems and digital platforms
Ability to multitask in a fast-paced environment

Job Responsibility

Serve as a welcoming, knowledgeable presence for guests before and during guests stay
Proactively identify guest needs and opportunities to elevate the stay
Prepare and setup a continental breakfast and serve in house guests mainly during the time period of 7 AM – 10 AM timeframe each day
Prepare, setup and breakdown afternoon honor bar and be available onsite to reserve guest evening dining experiences and activities mainly during the time period of 3 PM through 7 PM
Communicate with appropriate departments and employees to ensure guests’ experience are above and beyond
Provide personalized recommendations for dining, attractions, transportation, shopping, and seasonal experiences
Arrange special amenities, transportation, special requests, and custom guest experiences
Support VIP, repeat, and special-occasion guests with an enhanced service level
Assist with guest issue resolution and service recovery when appropriate
Maintain alignment with Front Office SOPs and Resort service standards

What we offer

Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees
EOS Family Matters Program of 3+ months fully paid parental leave for new parents
Retirement savings option of 401k with employer match of up to 4% for all employees
Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees
Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Company-funded Employee Assistance Program for life challenges and mental health resources
Additional Health & Wellness benefits including prescription and gym membership discounts
Competitive wages with ongoing market analysis
Annual performance evaluations with eligible compensation adjustments
EOS Employee/Immediate Family Lodging Rates as low as $59 per night

Parttime

Chalet Manager

We are pleased to offer Chalet Manager positions within our Ultimate Catered Cha...

Location

France , Val-d'Isère

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Legal right to work in France (EU passport or valid Carte de Séjour)
Dynamic and hands-on approach
Commitment to outstanding customer service
Ability to lead a team
Must be able to manage front of house, driver and housekeeping services
Must be able to offer driver service
Must be able to provide in-depth training
Strong commitment to sustainability

Job Responsibility

Manage front of house, driver, and housekeeping services in the property
Lead the chalet team in delivering a 5-star guest experience
Manage meal service (breakfast, afternoon tea, evening meal)
Coordinate driver service and transport guests
Supervise chalet hosts and housekeepers for cleanliness
Provide concierge service (make bookings for restaurants, ski school, etc.)
Proactive communication with guests
Complete weekly chalet accounts
Collaborate with chef on food budgets
Manage petty cash

What we offer

Competitive base salary with paid overtime
End-of-season performance-based bonus
Holiday pay
Accommodation with own bedroom and facilities
Meals whilst working
Full area ski pass reimbursement
Travel contribution

Front of House Manager

A new luxury historic castle is opening in the Irish Midlands, and we are search...

Location

Ireland , Midlands

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong working knowledge of property management systems (PMS) is essential
Experience with Forbes Travel Guide or LQA service standards is a significant advantage
A background in pre-opening properties or exclusive-use venues will set you apart
Five-star or ultra-luxury hotel front of house leadership
Forbes Travel Guide or LQA assessed properties
Luxury castle, manor house or privately hosted venue experience
High-end international hotel brands — Aman, Rosewood, Belmond, Six Senses or equivalent
Pre-opening or exclusive-use property experience

Job Responsibility

Take full ownership of the guest journey at a landmark new Irish luxury property
Lead reservations, pre-arrival communication, concierge and valet from the ground up
Shape an arrival and departure experience that is entirely unhurried, personal and without formality
Work closely with the Castle Manager and F&B team as part of a close-knit leadership team
Manage all reservations across accommodation, dining, Afternoon Tea and all guest-facing experiences
Lead pre-arrival communication — personalised calls, guest profiling and bespoke itinerary preparation
Oversee concierge and valet services, ensuring every guest need is anticipated and met with ease
Ensure accommodation is prepared and presented to an immaculate standard ahead of every arrival
Manage the property management system and ensure guest profiles are meticulously maintained
Coordinate the front of house elements of exclusive events, private dining and celebrations

Fulltime

Gucci Senior Manager Retail Client Engagement North

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury ...

Location

United States of America , New York

Salary:

110000.00 - 135000.00 USD / Year

Groupe Kering

Expiration Date

Until further notice

Requirements

Bachelor’s degree preferred
5+ years of management experience in Retail, Marketing and/or Special Events, Hospitality or Consulting
Proven ability in client management, exceptional relationship, and partnership management skills in a B2B and B2C environment
Strong interpersonal and relationship building skills and experience to interact and work with VIP clients
Exceptional appreciation and understanding of the luxury fashion industry
Excellent written, verbal and presentation skills
Command and knowledge of Microsoft PowerPoint, and Excel
Experience with CRM Systems and Business Intelligence tools, such as Microstrategy, Siebel, Acxiom etc.
Strategic, analytical and relationship building competencies required, with good knowledge of retail math
Ability to outline a strategic plan, prioritize, and make recommendations

Job Responsibility

Lead planning and implementation of retail client development strategies across directly operated stores (DOS) and outlet locations that drive retention, elevation, and acquisition
Lead market store-specific strategy, planning and execution of client development activities aimed at full funnel retention, elevation, and acquisition in partnership with the corporate client and insights team
Leverage client pyramid analysis at store level and client mapping to derive bottoms up retail plans designed to meet sales goals and client segment ambitions
Regularly review client outreach achievement and tool usage to identify opportunities to close gaps with the sharing and embedding of best practices
Work closely with respective corporate and field cross-functional teams to align on client goals and a 365 calendar to achieve annual client development plan
Analyze performance and impact of client initiatives on client development and sales
Collaborate with Retail Area Directors through regular touch bases
Travel to stores to support with the further growth within client development
Lead and/or host regional calls with store teams
Present monthly/quarterly business area performance results

Fulltime

Director of Event Management

Location

Cayman Islands , Grand Cayman

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Requires 4-5 years luxury experience in meetings, conventions, or special events within a luxury hotel or resort environment as a Senior Manager or Associate Director
Proven experience in a Five-Star / Five-Diamond or ultra-luxury hospitality setting strongly preferred
Demonstrated success leading large teams and managing complex, high-revenue event portfolios
Strong financial acumen, including budgeting, forecasting, cost control and profitability management
Exceptional communication, negotiation, and presentation skills
Highly organized with a detail-oriented, solution-driven mindset
Ability to thrive in a fast-paced, high-expectation luxury environment
Bachelor’s degree in Hospitality, Business, or a related field preferred
Previous experience with meeting planners / incentive houses
Excellent reading, written and verbal communication skills in English.

Job Responsibility

Responsible for the management of all aspects of the Events Division, to include Meetings & Special Events, Audio Visual, Destination Services, Event Concierge, whilst coordinating with Banquets
Leads, implements, and maintains a management philosophy in alignment with company standards
Provides strategic direction and operational leadership for all meetings, conventions, social events, and bespoke experiences hosted at the property
Partners closely with Sales, Culinary, Banquets, Rooms, and Marketing to ensure revenue optimization, brand integrity, and seamless service delivery consistent with Forbes Five-Star standards
Develops and implements hotel–wide strategies that deliver products and services to meet or exceed the needs and expectations of guests and employees
Has overall responsibility for achieving top line revenue, profitability, event planner and employee satisfaction
Oversees the functions of Event Management, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology
Ensures implementation of the brand service strategy and brand initiatives
Has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales
Ensures the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department

Fulltime

Host/ess

The Host/ess is an essential member of the Adorn Bar & Restaurant team which is ...

Location

United States of America , Chicago

Salary:

24.36 - 25.86 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Candidate must be fluent in English, both verbal and written
Knowledge and ability to operate various electronic systems
Service Passion for Luxury Hospitality
Requires attention to detail and problem-solving skills
Previous work experience in a free-standing Restaurant/Bar strongly preferred
Candidates must have valid work authorization for the U.S.

Job Responsibility

Maintain the reception area and entrance in all aspects of stocking and cleanliness
Retain all assigned wardrobe in accordance with established standards and uniform guidelines
Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times
Perform all assigned duties as detailed in your opening, afternoon and closing checklists
Distribute the server’s slips (guest notes) and ensure any updates are given to servers and management promptly
Check the blocking sheet to identify all regulars and VIP guests
Use OpenTable when taking reservations and when checking on current or future reservations
ensure accuracy when entering data into OpenTable
Answer calls promptly to maximize the restaurant’s capacity
Try to accommodate regulars and reservation requests of concierges

What we offer

Energizing Employee Culture where you are encouraged to be your true self!
Comprehensive learning and development programs to help you elevate your craft.
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
401(k) Retirement Plan including Employer Matching Program
Inclusive and diverse employee engagement & recognition events all year-round.
Exclusive discount and travel programs with Four Seasons
Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

Fulltime

Night Audit Supervisor

Overnight/PM Front Desk Supervisor is a unique position in which the individual ...

Location

United States , Fort Myers

Salary:

Not provided

Marriott Bonvoy

Expiration Date

July 17, 2026

Requirements

High School diploma or higher
Previous hospitality supervisory experience preferred
Previous Lightspeed PMS experience preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 40 lbs
Ability to communicate clearly
Corrected vision to normal range

Job Responsibility

Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest name
Responsible to know all functions to showcase the hotel and the hotel’s unique story to each guest
Process and supervise mobile arrivals and execute flawless service in remote check in area according to property, company, and brand guidelines
Ensure front desk team actively engages guests in and promote hotel loyalty program including new guest program enrollments
Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable
Serve as initial point of escalation any guest billing inquiries and/or concerns
Serve as department champion for Empower guest experience tool to reference, maintain, and add guest requests and preferences in accordance with property, company, and brand guidelines
Ensure team executes all required front office reports, pre-arrival planning, and checklists
Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area

What we offer

Medical, Dental, & Vision
HSA & Flexible Spending Account Options
Basic Life & Disability Plan Options
401K Retirement Plan
Paid Time Off
Holiday Pay
Career Training & Development Opportunities
Tuition Reimbursement
Bereavement Leave
Employee Assistant Program (EAP)

Fulltime

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Host Concierge

Job Description

Job Responsibility

Requirements

What we offer

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