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Host Communications Channels Lead

United States 132000.00 - 155000.00 USD / Year · Job Posted June 15, 2026
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Job Description

The Host Communications Channels Lead will execute the day-to-day operations within Airbnb’s central learning and communication platforms for over 5 million Hosts worldwide. In this role, you’ll operate and optimize content management systems and internal content workflows for host in-app messaging, email, and the Resource Center.

Job Responsibility

  • Build, QA, and deploy content, managing scheduling and audience segmentation to ensure accurate and timely delivery
  • Own end-to-end technical development and execution of email campaign operations, from intake through send, ensuring accuracy and alignment with standards
  • Configure and publish in-app messaging using reusable modules and personalization tools to deliver targeted host communications
  • Maintain content standards, taxonomy, and workflows to ensure consistency, scalability, and quality
  • Partner with global teams to localize and manage content at scale
  • Develop and maintain documentation and best practices to support internal teams and content creators in using content management systems effectively
  • Contribute requirements and operational feedback to inform the development of scalable features that align with business goals
  • Support feature development by BizTech, MarTech, and Engineering with operational expertise and testing support
  • Monitor channel performance through data and insights, flagging opportunities to optimize user experience and support community-building initiatives
  • Collaborate with Learning and UX teams to ensure modules are intuitive, engaging, and adaptable to evolving Host needs
  • Share and suggest emerging tools and contribute ideas to improve channel operations to expand our impact on the host community
  • Manage comprehensive campaign operations and execution across multiple simultaneous releases, maintaining high standards for precision, efficiency, and brand alignment

Requirements

  • 5+ years of hands-on content management in large-scale digital platforms, including managing, delivering, and optimizing content to create seamless user experiences
  • Experience analyzing and improving publishing workflows and campaign operations
  • Experience working cross-functionally with product, engineering, design, and data teams
  • Confidence partnering with engineers to resolve bugs and improve platform performance
  • Outstanding technical communication skills and a working knowledge of product development
  • Comfortable gathering and interpreting data, user insights, and product analytics to inform operational decisions and recommendations
  • Capable of writing clear, comprehensive technical briefs that align platform goals across product, design, and engineering teams

What we offer

  • Bonus
  • Equity
  • Benefits
  • Employee Travel Credits
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