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Aramark Logo Aramark · Hospitality and Tourism

Hospitality Worker II - Steinberg Conference Center

United States, Philadelphia Employment contract · Job Posted June 09, 2026
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Job Description

The Front Desk Agent/Concierge is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, resolving or escalating any guest concerns or issues, and classroom setups as prescribed. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibility

  • Greet and provide customer service to guests while anticipating their needs
  • Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
  • Book reservations, rentals, and coordinate registration
  • Operate a register and/or software system to complete cash and credit card transactions
  • Answers phone calls and emails and delivers messages as needed
  • Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
  • Coordinate resolution of guest concerns
  • Classroom supply inventory
  • Fulfilling material request forms
  • Classroom set-up and daily support
  • Communicates closely with all departments to ensure a seamless guest experience

Requirements

  • Previous hotel front desk and guest services experience required
  • Conference center/Concierge experience preferred
  • Previous cash handling experience preferred
  • Demonstrates excellent customer service skills
  • Demonstrates interpersonal and communication skills, both verbal and written
  • Demonstrate organizational skills, accuracy, and attention to detail

Nice to have

  • Conference center/Concierge experience
  • Previous cash handling experience
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