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Hospitality Worker II - Front Desk

United States, Bowie 20.07 USD / Hour · Job Posted March 25, 2026
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Job Description

The Hospitality Worker II - Front Desk agent is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary based on client requirements and business needs.

Job Responsibility

  • Greet and provide customer service to guests while anticipating their needs
  • Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
  • Book reservations, rentals, and coordinate registration
  • Operate a register and/or software system to complete cash and credit card transactions
  • Answers phone calls and emails and delivers messages as needed
  • Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc
  • Coordinate resolution of guest concerns
  • Communicates closely with all departments to ensure a seamless guest experience

Requirements

  • Previous guest services experience required
  • Previous cash handling experience preferred
  • Demonstrates excellent customer service skills
  • Demonstrates interpersonal and communication skills, both verbal and written
  • Demonstrate organizational skills, accuracy, and attention to detail
  • Minimum 1-2 years experience
  • High School Diploma

What we offer

  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off, such as parental leave and disability coverage

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