Hospitality Support Job at Randstad (Vancouver)

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...

Location

Spain

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

8+ years of experience in SaaS technical support
3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
Exceptional communication skills
Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows

Job Responsibility

Manage and mentor a global team of 5-10 Senior Technical Support Specialists
Foster a culture of accountability, learning, and growth
Optimize and formalize the time allocation for the Senior team
Lead team meetings and conduct one-on-ones
Monitor L2 team schedules, queue coverage, workflows, and KPIs
Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
Act as a player-coach
Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
Serve as the primary owner for high-severity bug-related issues and escalations
Ensure that reported bugs are prioritized correctly with Product and Engineering teams

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...

Location

United Kingdom

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

8+ years of experience in SaaS technical support
3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
Exceptional communication skills
Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows

Job Responsibility

Manage and mentor a global team of 5-10 Senior Technical Support Specialists
Foster a culture of accountability, learning, and growth
Optimize and formalize the time allocation for the Senior team
Lead team meetings and conduct one-on-ones
Monitor L2 team schedules, queue coverage, workflows, and KPIs
Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
Act as a player-coach
Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
Serve as the primary owner for high-severity bug-related issues and escalations
Ensure that reported bugs are prioritized correctly with Product and Engineering teams

Fulltime

Hotel Or Service Support Rep

We are seeking digital experienced and helpful individuals to join our diverse t...

Location

Turkey , Antalya

Salary:

22770.00 - 27325.00 TRY / Month

TUI

Expiration Date

Until further notice

Requirements

Right to work in Türkiye
Speak English and Polish
Fully conversational in English
Valid manual driving license

Job Responsibility

Create special moments for guests and make them feel welcome and happy
Engage with guests from around the world to identify their needs and offer tailored recommendations
Promote and sell experiences effectively to match products with guests’ preferences
Handle changes and challenging situations effectively
Provide support for high-profile cases and hospitalizations
Collaborate with colleagues, suppliers, and partners worldwide
Monitor progress with sales and/or service updates
Celebrate successes in meeting sales and/or service targets and solving problems

What we offer

Basic salary with commission potential
Company iPad and uniform
Meal allowance with Multinet card
Paid training days
Access to TUI Learning Hub, TUI Skills Academy, and language lessons
Involvement in charity and sustainability initiatives
Access to dedicated WeCare Team and 24/7 Wellbeing Hub
Growth opportunities tailored to unique skills and expertise

Fulltime

F&B Support Expert

Our jobs aren’t just about putting food on the table that our guests will enjoy ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Previous experience in a food and beverage environment preferred
Ability to stand, sit, or walk for extended periods
Ability to move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance
Professional personal appearance and communication
Ability to manage the menu (read and visually verify information)
Safe workplace practices
Ability to bend, twist, pull, stoop and reach overhead and below the knees.

Job Responsibility

Setting tables
Assisting the kitchen
Cleaning work areas
Replenishing supplies
Upholding quality standards
Following company policies and procedures
Delivering Gold Standards of The Ritz-Carlton
Ensuring professional personal appearance and communication
Providing support for food and beverage transactions.

Fulltime

Guest Service Support Expert

Guest Service Support Experts at Marriott create memorable and unique experience...

Location

United States , Charlotte

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
ability to stand, sit, or walk for extended periods
ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance
ability to reach overhead and below the knees including bending, twisting, pulling, and stooping
ability to read and visually verify information.

Job Responsibility

Deliver a wide range of services to ensure food and beverage operations run smoothly
set tables
assist the kitchen
clean work areas and replenish supplies
create a safe workplace
follow company policies and procedures
uphold quality standards
maintain uniform, personal appearance, and professional communications.

What we offer

Free parking
discounted meals

Parttime

Kitchen Support Expert

Kitchen Support Experts at Hiliwatu Bali Ubud, a Tribute Portfolio Resort, suppo...

Location

Indonesia , Ubud

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

No high school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for an extended period of time
Ability to lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Ability to develop and maintain positive working relationships
Strong adherence to quality, safety, and confidentiality standards
Clear and professional communication skills.

Job Responsibility

Support cleaning and basic kitchen preparation needs
Prepare fresh clean linen and spotless dining ware for guests
Operate and maintain cleaning equipment and tools, including dishwashing machines and hand wash stations
Transport dishware across the hotel
Report maintenance needs, accidents, and unsafe work conditions to manager
Complete safety training and certifications
Adhere to company quality and safety standards
Perform other reasonable duties as requested by supervisors.

What we offer

Equal opportunity employer
Inclusive environment
Opportunity to work for a globally recognized brand.

Fulltime

TUI Hotel or Service Support Rep

We are seeking digital experienced and helpful individuals to join our diverse t...

Location

Bulgaria , Bourgas

Salary:

1758.00 - 2108.00 Лв / Month

TUI

Expiration Date

Until further notice

Requirements

Hold a driving license
Fully conversational in English
Additional languages would be a great asset
Friendly and empathetic individual
Quick learner
Highly motivated and target-driven (for Hotel Reps)
Excel in fast-paced and dynamic environments (for Service Support Reps)
Proactively identify and resolve issues creatively
Communicate clearly and effectively
Adjust communication style to fit the situation

Job Responsibility

Create special moments for guests
Engage with guests to identify their needs and offer tailored recommendations
Promote and sell experiences effectively
Handle changes and challenging situations
Provide crucial support for high-profile cases and hospitalizations
Collaborate with colleagues, teams, suppliers, and partners
Monitor progress with sales and/or service updates
Celebrate successes in meeting sales and/or service targets

What we offer

Company iPad & uniform
Additional Health Insurance (Euroins)
Food Voucher (100 Лв/month)
Work week of 40 hours with minimum 1.5 days off
20 days of paid leave per calendar year
Paid training days
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Involvement in charity and sustainability initiatives
Complimentary access to WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to unique skills and expertise

Fulltime

Tui Service Support Rep

We are seeking digital experienced and helpful individuals to join our diverse t...

Location

Spain , Cala Millor; Can Picafort

Salary:

21800.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Dedicated to making our guests happy, going above and beyond to create unforgettable experiences
A quick learner, ready to master the technology and tools needed for the role
Embrace feedback and excel in managing online guest queries with efficiency and professionalism
Excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly
Proactively identify and resolve issues creatively before they escalate
Handle high-profile cases with a calm and empathetic approach, turning challenging situations into positive outcomes through thoughtful solutions
Communicate clearly and effectively, both face-to-face and online
Able to adjust style to fit the situation, keep interactions positive, and confident to present in front of an audience
Hold a driving license and fully conversational in English
Additional languages would be a great asset

Job Responsibility

Create special moments for our guests through both digital and face-to-face interactions
Make them feel welcome and happy, building a strong connection with each one
Engage with guests from around the world to identify their needs and offer tailored recommendations
Provide local expertise to help match our products with guests’ preferences, ensuring they have an exceptional and personalized experience
Stay flexible: Effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations
Ensure guests receive appropriate care and help, including face-to-face interactions when needed
Collaborate with colleagues, teams, suppliers, and partners from all over the world
Respect and embrace our diverse TUI culture
Monitor progress with service updates, as well as guest feedback and celebrate successes in meeting targets, solving problems, and providing great service

What we offer

A job at TUI offers more than your basic salary
A company iPad & uniform are of course standard
Work week of 39 hours with minimum 1.5 days off
22 days of Holiday (on a full year) + two extra days
Discounts and multiple offers with TUI Club De Benefits
Option to obtain a discounted private health insurance
Payment for all training days completed
Free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Access to charity and sustainability initiatives like the TUI Care Foundation
Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub

Fulltime

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Hospitality Support

Randstad

Location:
Canada , Vancouver

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 20, 2026

Expiration:
July 12, 2026

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Our AI answers in your language

Hospitality Support

Randstad

Location:Canada , Vancouver

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:May 20, 2026

Expiration:July 12, 2026

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Job Posted:
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Expiration:
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