This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Federal Deposit Insurance Corporation (FDIC) is headquartered in Washington, DC. FDIC’s Virginia Square campus, including the L. William Seidman Center, is a multi-building complex located in Arlington, Virginia. Amenities at the Virginia Square campus include a fitness center, cafeteria, two large auditoriums, and classrooms with state-of-the-art audio/visual resources utilized by FDIC employees and state banking agencies. The campus includes a 350 room extended-stay style residence center for students and instructors attending classes at the Virginia Square campus. Situated on 9.5 acres, the Virginia Square campus is a short drive from FDIC's headquarters in Washington, D.C. It is easily accessible by public transportation at the Virginia Square Metro stop on the Orange Line. Both FDIC locations host training, meetings, and corporate events. Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.
Job Responsibility
Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage
Coordinates registration functions and transportation for all guests
Trains Front Desk/Concierge personnel
Oversees front desk and concierge's tasks
Ensures proper execution of Lobby Ambassador Program
Handles guest mail, messages and special deliveries
Coordinates reservations for guest transportation
Full understanding and utilization of the property management system
Familiarization with night audit function
Assisting all guests in any way possible including following up on guest concerns
Maintaining a limited supply of sundries and restocks as necessary
Issuing and monitoring safe deposit boxes
Opening and closing of support staff cashier banks
Design and implement training programs
Responsible for ordering, storing and inventory of all supplies
Communicate closely with all departments
Establish, implement, and follow all emergency procedures
Perform any or all other duties as assigned by Guest Services Manager
Requirements
Requires a positive attitude, strong work ethic, and a commitment to providing world-class service
A strong knowledge of personal computers is essential
Experience in all facets of providing guest services
Must be able to lead, motivate, and communicate effectively with others
Strong organizational abilities
Preferably two years in hospitality services or a like environment performing like duties as Guest Services or Concierge supervisor
Must be able to read, write, and clearly speak English