Hospitality Specialist Job at Capital Vacations (Nisswa)

Hospitality Specialist

Capital Vacations

Location:
United States , Nisswa

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.

Job Responsibility:

Responsible for the efficient and courteous operations of the front desk
Responsible for checking guests in/out
Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed
Check online travel agents for rental inbound
Run reports and correct errors before guest check-in
Prepare night audit daily
Respond to any online reviews
Answers and transfers call from the switchboard using proper telephone etiquette
Answer guest questions about local restaurants and attractions
Make courtesy calls and follow-up calls to all guest’s issues
Send confirmation letters to owners/guests as needed
Make rental calls to notify owners whether their villa has been rented or not
Coordinate with all other departments to ensure a smooth response to guest’s requests
Process all incoming revenue from all departments daily
Open and close the credit card machines and cashier audit reports
Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments
Daily post office and banking runs
Perform any other inventory management changes as directed by the supervisor or manager
Prepare check-in packets for the upcoming week, order office supplies as needed
Enter maintenance and service requests in SPI promptly
Block RCI points for unpaid accounts
Manage RCI banking, membership changes, and cancellations

Requirements:

High School Diploma/GED preferred
Prior experience in a hospitality or customer service role preferred
Computer skills
Attention to detail
Excellent customer service skills
Ability to work under pressure

What we offer:

Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long-term disability
401 (k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth
Corporate Discounts
Exclusive Member Deals

Additional Information:

Job Posted:
January 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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