Hospitality Specialist

• Responsible for the efficient and courteous operations of the front desk
• Responsible for checking guests in/out
• Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction
• Check online travel agents for rental inbound
• Run reports and correct errors before guest check-in
• Prepare night audit daily
• Respond to any online reviews
• Answers and transfers call from the switchboard using proper telephone etiquette
• Answer guest questions about local restaurants and attractions
• Make courtesy calls and follow-up calls to all guest’s issues
• Send confirmation letters to owners/guests as needed
• Make rental calls to notify owners whether their villa has been rented or not
• Coordinate with all other departments to ensure a smooth response to guest’s requests
• Process all incoming revenue from all departments daily
• Open and close the credit card machines and cashier audit reports
• Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments
• Daily post office and banking runs
• Perform any other inventory management changes as directed by the supervisor or manager
• Prepare check-in packets for the upcoming week, order office supplies as needed
• Enter maintenance and service requests in SPI promptly
• Block RCI points for unpaid accounts
• Manage RCI banking, membership changes, and cancellations
• All other duties as assigned

• High School Diploma/GED preferred
• Prior experience in a hospitality or customer service role preferred
• Computer skills
• Attention to detail
• Excellent customer service skills
• Ability to work under pressure
• Bilingual Preferred

Bilingual

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long-term disability
• 401 (k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Discounted Resort Stays
• Life Insurance
• Long-Term Disability
• Professional Development
• Competitive Compensation
• Rapid Growth
• Corporate Discounts
• Exclusive Member Deals