Hospitality Specialist Job at lulafit (Washington, DC)

Job Description

Your mission is to support the operations and placemaking efforts of a luxury hospitality program in a Class A office building in downtown Washington, DC by: 1) enhancing the tenant workplace experience through engagement initiatives and community events that activate various spaces at the property; 2) providing concierge-level service to and building positive relationships with all tenant companies and employees in the building; and 3) increasing the utilization of the building’s amenities and engagement with the Onsite program which in turn causes more employees to want to return to the office.

Job Responsibility

Tenant Relationship Management & Hospitality: serve as the welcoming face of the building, building rapport with tenants through daily interactions
deliver anticipatory, white-glove hospitality
capture feedback and track tenant preferences
support leasing tours
Operations & Facilities Management: maintain the daily readiness, cleanliness, and activation of all amenity spaces
manage the complimentary coffee and infused water program
complete operational checklists
partner with janitorial and engineering teams
Conference & Amenity Space Management: own the end-to-end conference room booking experience
scheduling, coordination, AV troubleshooting support, and optional catering arrangements
track bookings
Event Programming & Support: support the Director in planning, promoting, and executing community programming and private tenant events
create marketing materials
assist with vendor coordination
Technology & Platform Engagement: co-manage the building app (Cove) and Playbook OS technology
drive adoption through marketing and tenant communications
support launch of concierge services
Marketing & Brand Representation: collaborate to promote the property and Onsite brand through social media, digital content, partnerships, and onsite activations
create timely marketing materials
cultivate local business partnerships

Requirements

2+ years of experience in high-end hospitality, workplace experience, luxury office environments, coworking spaces, or event-focused roles required (e.g. WeWork, Industrious, or Convene)
Experience within luxury hospitality brands, premium service environments, or client-facing workplace hospitality programs strongly preferred (e.g. Four Seasons, Waldorf Astoria, The Ritz-Carlton, Pendry, Conrad, St. Regis, Salamander, etc.)
Strong technical proficiency with the ability to manage multiple platforms simultaneously
Experience managing dual email systems (MS Outlook and Google Workspace) preferred
Comfort working within property management apps, tenant engagement platforms, survey tools, marketing template systems, booking software, and invoicing or operational systems
Ability to quickly learn new technologies and use them to enhance operational efficiency and tenant experience

What we offer

FREE employee-only medical coverage
4% employer 401(k) match
full access to the on-site wellness center

lulafit - All Job Offers

Select Country

Hospitality Specialist

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?