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Hospitality Specialist - Front Desk

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Capital Vacations

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Location:
United States , Duck

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We're looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. The ideal candidate will have previous customer service experience in the hospitality industry and will understand the importance of responding quickly to owners and guests. You'll be corresponding with guests through email, over the phone and in person. If you've worked in the hospitality industry before, we definitely want to talk to you.

Job Responsibility:

  • Efficient and courteous operation of the front desk
  • Check guests in/out most efficiently and courteously
  • Collect balances and post appropriate room charges
  • Answer and transfer calls from switchboard using proper telephone etiquette
  • Answer guest questions about local restaurants and attractions
  • Make courtesy calls and follow up calls to all guests issues
  • Send confirmation letters to owners/guests
  • Coordinate with all other departments to ensure a smooth response to guest requests
  • Process all incoming revenue from all departments daily
  • Open and close credit card machines and cashier audit reports
  • Balance cash drawer, process advance deposits, collect money and post transactions
  • Order office supplies as needed
  • Prepare night audit daily
  • Enter maintenance and service requests in SPI promptly
  • Make reservations most courteously and efficiently
  • Make room moves and stay-over requests for guests
  • Run reports and correct errors before check-in
  • Perform any other inventory management changes as directed
  • Prepare check-in packets for upcoming week
  • Make rental calls to notify owners whether villa rented
  • Respond to online reviews
  • Reconcile rentals for previous month
  • Check online travel agents for rental inbounds
  • Make daily post office and banking runs
  • Block RCI points for unpaid accounts
  • Manage RCI banking, membership changes, and cancellations
  • All other duties as assigned by management

Requirements:

  • High School Diploma/GED
  • Experience or comparable knowledge in the Resort/Hotel industry
  • Basic computer skills
  • Close attention to detail
  • Excellent Customer Service skills with the ability to work under pressure
  • Active listener with the ability to solve problems
  • Ability to work with minimal supervision
  • Excellent verbal and written communication skills
  • Flexible schedule - ability to work evenings, holidays and weekends

Nice to have:

  • Timeshare knowledge
  • Bilingual
What we offer:
  • Competitive pay
  • Paid time off
  • Career growth
  • Medical/Dental/Vision insurance
  • 401k
  • Enthusiastic team environment
  • Travel Perks to all Resort locations
  • Life Insurance
  • Long-Term Disability
  • Professional Development
  • Corporate Discounts
  • Exclusive Member Deals

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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