Hospitality Operations Manager Job at The Clockspire (Amsterdam)

Job Description

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Operations Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

Job Responsibility

Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
Continually look to develop your team through mentoring, training, recognition, and empowerment
Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Requirements

Previous experience commensurate with role
Have a contagious passion for food and customer service
You draw satisfaction from managing, training, and supporting a team
Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
Excellent delegation and influencing skills
Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
Meticulous organisational abilities
high attention to detail
Concise and effective verbal and written communication
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Excellent strategic thinking and critical reasoning skills
Works according to the BaxterStorey core values
You are available for 38 hours per week (fulltime), Mondays to Fridays, generally office hours. Flexible working hours when needed (f.e. during events).

What we offer

25 holidays per calendar year
8% holiday allowance
Meals on shift for a small tax withholding
Bespoke training and development opportunities
Pension
Commuting allowance of € 0,23 per km for distances over 10 km
Bike plan with employer contribution

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Hospitality Operations Manager

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