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Hospitality Operations Manager - SEC, Glasgow | Full-Time / Permanent. Levy UK + Ireland, the market leader in sports, entertainment, and conference catering, is seeking an experienced Hospitality Manager to support the delivery of exceptional guest experiences at the Scottish Event Campus (SEC). This role is integral to ensuring the highest standards of service, operational excellence, and commercial performance across a diverse portfolio of events. The Hospitality Operations Manager will be responsible for the planning, coordination, and execution of hospitality services across the SEC. Working closely with event organisers and internal departments, the role ensures the seamless delivery of catering and guest services while upholding Levy’s operational, safety, and service standards. This position requires a highly organised and proactive professional, capable of leading large teams, managing multiple priorities, and consistently delivering a premium guest experience.
Job Responsibility:
Event Planning & Operational Delivery: Collaborate with event planners, clients, and internal teams to understand event requirements and develop integrated hospitality plans
Coordinate with catering, facilities, and AV teams to ensure operational consistency and high-quality event delivery
Leadership & People Management: Lead, motivate, and support hospitality teams across the campus
Communicate operational standards clearly and ensure adherence to See, Care, Share and CARE values
Support the recruitment, training, and development of staff to maintain service excellence
Food & Beverage Management: Oversee catering operations, ensuring quality, presentation, and menu alignment with event and guest needs
Manage inventory, stock control, and cost-efficiency measures
Work in partnership with culinary teams to deliver consistent, high-standard F&B experiences
Guest Experience: Ensure all guests receive outstanding service and a seamless hospitality experience
Monitor feedback, address issues promptly, and implement corrective actions where required
Financial & Compliance Oversight: Manage hospitality budgets, monitor expenditure, and identify opportunities for operational efficiencies
Ensure compliance with all health, safety, and hygiene regulations and maintain rigorous operational standards
Utilise relevant systems and technology to support planning, reporting, and event execution
Stakeholder & Client Relations: Act as a key point of contact for hospitality-related queries
Maintain effective relationships with clients, suppliers, and internal partners
Participate in post-event reviews and support continuous improvement initiatives
Requirements:
Significant experience in hospitality or event management within a high-volume venue or similar environment
Proven background in catering or F&B operations
Strong understanding of industry standards, trends, and hospitality technology
Excellent communication, leadership, and organisational skills
Strong financial acumen, including experience in budgeting and cost control
Effective problem-solving skills with the ability to make sound decisions under pressure
Customer-focused mindset with a commitment to service excellence
Flexibility to work evenings, weekends, and event-led schedules
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