This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
With your passion to deliver high-quality, safe, and effective hotel services which support the well-being and comfort of our residents, you will be responsible for the alignment and implementation of our hotel services across Warrigal’s portfolio. Travelling regularly between our services, you will work closely with the General Manager of Hotel Operations identify opportunities in the key operational areas of food services, housekeeping and laundry. With a collaborative approach, you will connect within all disciplines of the organisation to improve operational efficiency and resident satisfaction.
Job Responsibility:
Champion Consistency: Ensure our teams deliver consistently high standards in food, cleaning, laundry, and customer service across all sites
Drive Operational Excellence: Conduct regular site visits and audits to maintain quality, safety, and compliance, while identifying opportunities for improvement
Collaborate for Impact: Work closely with chefs, procurement, and home managers to optimise resources, reduce waste, and deliver sustainable, cost-effective services
Enhance Resident Experience: Lead initiatives that improve dining experiences, capture dietary needs, and respond to resident feedback to shape better services
Standardise Systems: Implement and monitor SOPs, food safety programs, and menu offerings to ensure consistency and compliance across all homes
Lead with Insight: Use data and feedback to inform strategic decisions, support risk mitigation, and continuously improve hospitality services
Requirements:
Completed a Cert IV in Hospitality Management, Commercial Cookery or a related field
At least 2 years’ experience in hospitality or aged care services
Genuine empathy for older people and a strong commitment to customer service, quality, and continuous improvement