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We’re looking for a dedicated Hospitality Manager to oversee daily hospitality operations at the RDS - one of Ireland’s most prestigious event venues, hosting conferences, exhibitions, concerts, sporting events, and the world-famous Dublin Horse Show! As Hospitality Manager you will play a key role in ensuring efficiency, high standards, and exceptional customer service. In collaboration with the Senior Hospitality Manager, you will manage a fixed team of hospitality staff as well as casual staff depending on the event, supporting large-scale conferences, exhibitions, concerts, and prestigious events. Your role as Hospitality Manager will be pivotal in delivering legendary experiences for guests while supporting operational excellence, staff development, and revenue growth.
Job Responsibility:
Build and maintain strong relationships with clients to enhance the customer experience, drive repeat business, and maximise upselling conference and events hospitality opportunities
Ensure service delivery is consistent, professional, and of the highest standard across all events
Assist with the development, review, and implementation of operational SOPs to maintain standards
Work with HR/People Operations to recruit, train, and develop a high-performing team of hospitality professionals
Plan staff rosters in advance of events, managing labour costs within budgeted parameters
Contribute to achieving the organisation's sustainability objectives
Support a positive, professional, and motivated team culture
Requirements:
Proven experience managing large-volume hospitality events operations, ideally in a venue or events environment
Strong client relationship management skills with a focus on exceptional service delivery
Experienced in leading, motivating, and developing a dynamic hospitality team
Excellent organisational, planning, and time management skills
Confident managing financial budgets and meeting operational targets
Exceptional communication and presentation skills
A third-level qualification in Hospitality Management or related field is desirable