Hospitality Manager Job at Atria Senior Living (Knoxville)

Hospitality Manager

Atria Senior Living

Location:
United States , Knoxville

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

48000.00 - 57600.00 USD / Year

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Job Description:

In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.

Job Responsibility:

Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff
Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing
Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel
Provide timely feedback to the team and consistent performance management
Establish and manage labor and supplies budget and expenses
Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards
Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience
Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services
Review the daily menu with residents and staff, coordinating room service delivery where applicable
Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed
Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction
Visually confirm that all tables are set according to Company standards
Solve issues before they become problems or complaints
Act as “Manager on Duty” when the General Manager/Executive Director is not on site
May perform other duties as needed and/or assigned

Requirements:

High School Diploma or General Education Degree (GED) required
Two (2) year Associates Degree preferred
Two (2) years of prior work experience in “front of house” supervision and leadership
Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management
Ability to work in a team setting and to provide strong customer service
Basic computer skills – Microsoft Word, Excel, Outlook
Able to carry a serving tray with at least 4 meals and/or beverages at any given time
Able to clean apartments and dining room as needed
Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle)
Must possess valid driver’s license
Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards
Must successfully complete all Atria specified training programs

What we offer:

Competitive Pay
Paid Holidays & PTO
Comprehensive Health Plans
Career Advancement Opportunities
Tuition Reimbursement
Employee Loyalty Rewards Program
Retirement Savings Plan with Employer Match
Rewards & Recognition
Health & Safety

Additional Information:

Job Posted:
January 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Atria Senior Living - All Job Offers

Job Link Share:

Hospitality Manager

Atria Senior Living

Location:
United States , Knoxville

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

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