Hospitality Manager Job at Aramark (Washington)

Job Description

The Hospitality Manager is responsible for supporting the daily operations of a Howard University dining hall, ensuring a high-quality dining experience for students, faculty, staff, guests, and clients. This role provides hands-on leadership in food service operations, employee supervision, customer service, sanitation, safety, scheduling, compliance, and employee relations. The Hospitality Manager is expected to lead by example, uphold Aramark and Howard University standards, support a respectful workplace, and ensure consistent execution of policies, SOPs, collective bargaining agreement requirements, and client expectations.

Job Responsibility

Oversee daily dining hall operations, including staffing, service flow, food presentation, station readiness, opening and closing procedures, and overall guest experience
Supervise union and non-union employees by providing daily direction, coaching, feedback, and support while maintaining a respectful, accountable work environment
Monitor attendance, punctuality, productivity, uniforms, breaks, meal periods, conduct, and performance concerns, partnering with HR and Operations leadership as needed
Ensure compliance with the Collective Bargaining Agreement, Howard Rider, employee handbook, company policies, SOPs, scheduling requirements, classifications, overtime rules, and timekeeping procedures
Assist with preparing, posting, maintaining, and updating employee schedules based on business needs, operational requirements, and CBA guidelines
Create a welcoming, student-centered dining environment by responding promptly and professionally to guest concerns, employee issues, client requests, and operational needs
Maintain compliance with food safety, HACCP, sanitation, allergen, health department, and workplace safety standards
Ensure employees follow proper food handling, handwashing, uniform, hair restraint, and sanitation procedures, and that the dining hall remains clean, organized, safe, and inspection-ready
Support pre-shift meetings, safety huddles, accident reporting, hazard identification, and corrective follow-up
Assist with cost control, inventory, ordering, waste tracking, production planning, payroll support, attendance tracking, corrective action documentation, daily logs, reports, and operational records

Requirements

Prior supervisory or management experience in food service, hospitality, dining, retail food operations, or a related field
Strong customer service and employee relations skills
Ability to lead hourly employees in a fast-paced, unionized environment
Knowledge of food safety, sanitation, and workplace safety standards
Ability to read, understand, and apply policies, SOPs, and collective bargaining agreement language
Strong communication, organization, problem-solving, and follow-up skills
Ability to work evenings, weekends, holidays, and special events as business needs require
Proficiency with basic computer systems, scheduling tools, email, and timekeeping systems

Nice to have

Experience in higher education, campus dining, residential dining, or large-volume food service
Experience managing in a union environment
ServSafe or food safety certification
Experience with Kronos, scheduling systems, payroll review, inventory, or production planning

What we offer

Medical
Dental
Vision
Work/life resources
Retirement savings plans like 401(k)
Paid days off such as parental leave and disability coverage

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Hospitality Manager

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