Hospitality Manager

• Build and maintain strong relationships with clients to enhance the customer experience, drive repeat business, and maximise upselling conference and events hospitality opportunities
• Ensure service delivery is consistent, professional, and of the highest standard across all events
• Assist with the development, review, and implementation of operational SOPs to maintain standards
• Work with HR/People Operations to recruit, train, and develop a high-performing team of hospitality professionals
• Plan staff rosters in advance of events, managing labour costs within budgeted parameters
• Contribute to achieving the organisation's sustainability objectives
• Support a positive, professional, and motivated team culture.

• Proven experience managing large-volume hospitality events operations, ideally in a venue or events environment
• Strong client relationship management skills with a focus on exceptional service delivery
• Experienced in leading, motivating, and developing a dynamic hospitality team
• Excellent organisational, planning, and time management skills
• Confident managing financial budgets and meeting operational targets
• Exceptional communication and presentation skills
• A third-level qualification in Hospitality Management or related field is desirable.

A third-level qualification in Hospitality Management or related field is desirable

• 20 days annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: HSF Health (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits
• Perks & discounts
• Shopping, entertainment, and travel discounts
• Financial wellbeing
• Development opportunities
• Ongoing training and structured career pathways
• Meals on duty included
• Free Parking on site