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We are looking for a Front Desk Hospitality Manager, who will be responsible for efficient, effective, customer service throughout Operational areas. This position will be based at the ELC Front Desk office. The position is responsible for maintaining a professional relationship with all co-workers, guests, and Managers. This position will manage the operation of the Front Desk, Housekeeping, and assist with Event Supervision when needed. Capable of handling administrative tasks while ensuring a positive experience for all guests, visitors, and employees of the Executive Learning Centre.
Job Responsibility:
Management Position Overseeing the ELC Front Desk & Housekeeping operations
Responsible for professional interaction with all guests, employees, visitors, and managers of the ELC
Required to process guest room reservations, check guests in and out of hotel while performing tasks in an honest, sensitive, professional nature with integrity
Communicate in a professional manner with all stakeholders of the ELC to ensure professional dialogue takes place by verbal or written means in a timely, correct, and professional manner
Monitor CCTV security cameras and take appropriate action as needed and required depending upon the situation
Welcome and greet guests and participants
Utilize POS / Opera Property Management System (PMS) and effectively carry out proper check in procedures and check out procedures
Audit F & B cashier floats as needed and when required
Understand Night Audit process and complete night audit as required
Follow proper cash handling procedures and maintain a cash float balance count at the beginning and the end of each shift
Assist accounting Department as needed and when required
If required, supervise banquet setup requirements, check on all F&B outlets to ensure service standards are in place
Responsible for Duty supervision of the Hotel and Food service Operation in absence of Department Managers
Maintain proper Hygiene and Uniform Policies as outlined in Operational Procedure Manual
Maintain a professional presence while dealing with all guests, visitors, employees, and other stakeholders over the phone or in person
Expedite any other administrative tasks as requested by the General Manager
Monitor Opera system, Front Desk email and personal work email on a regular basis
Operate within the policies, procedures, rules and regulations of the ELC
Prepare Shift Reports/Reservations/Registration Cards correctly telephone messages in a timely manner. (Same day replies)
Respond to emails and telephone messages. Use proper etiquette with email and telephones. Follow telephone procedures
Maintain key control by expediting sign in and sign out procedures
Any and all other duties and responsibilities assigned by the General Manager or the Director of Conference Services and Catering when required within the scope of your position as a Hotel Duty Supervisor at the Executive Learning Centre
Requirements:
Post-Secondary education – University or Community College
At least two years in a Hotel / Food service or similar operation