Hospitality manager, Randstad

Randstad

Location:
Australia, Newcastle

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Newly created role - Hospitality Manager. Relocation Assistance Offered (Accommodation in Port Stephens). Opportunity to make an impact and join at a time of positive change. Our client is a leading aged care provider committed to delivering exceptional care and services to their residents. Their vision is to be the most trusted provider of aged care services in their community, and their purpose is to partner with their community to provide safe, respectful, and personalised care. They foster a vibrant environment where their values of Compassion, Accountability, Respect, Excellence, and Community are at the heart of everything they do.

Job Responsibility:

Oversee the day-to-day operations of the Laundry, Cleaning, and Servery teams, including rostering and backfilling
Manage team performance, including performance evaluations, identifying development areas, and addressing underperformance
Ensure compliance with Aged Care sector standards
Drive a culture of excellence in hospitality service delivery, with a strong focus on enhancing the dining experience for residents
Establish and maintain a Quality Monitoring Framework to identify areas for improvement and track progress
Manage and resolve hospitality-related complaints from residents and staff
Facilitate the digitisation of Hospitality Services in conjunction with the Executive Manager
Build strong relationships with your team and other colleagues to ensure excellent teamwork and productivity
Contribute to the leadership team, attending daily start-up meetings and monthly team meetings
Ensure accurate and timely rostering, timesheet management (using Emplive)

Requirements:

Proven experience in a hospitality or retail management role
Strong people management and leadership skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Food Handling Certificate (or willingness to obtain)
Flexibility, with the ability to prioritise workloads

Nice to have:

Understanding of the Aged Care Sector
Awareness of WHS requirements, manual handling, and infection control

What we offer:

Relocation Assistance Offered (Accommodation in Port Stephens)
Supportive Culture: They have an open-door policy and a collaborative leadership approach
Professional Development: They encourage and support ongoing training and development
Relocation Assistance: To help with your transition, they offer temporary accommodation for up to 4 months

Additional Information:

Job Posted:
June 01, 2025

Expiration:
June 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Hospitality manager