Hospitality Manager Job at Kingsley Healthcare (Watton, Norfolk)

Hospitality Manager

Kingsley Healthcare

Location:
United Kingdom , Watton, Norfolk

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

30000.00 GBP / Year

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Job Description:

As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a ‘healthy living’ food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.

Job Responsibility:

Create a caring service experience aligned with our family values: compassion, empathy, and transparency
Foster a positive work environment emphasizing teamwork, improvement, and top-notch service
Deliver exceptional experiences for residents, surpassing their needs and expectations
Oversee food service operations, collaborating closely with the chef for quality meals on time
Develop engaging activities promoting residents' interests, fun, and well-being
Maintain a top-notch first impression experience and uphold high cleanliness standards
Address maintenance issues promptly to keep the facility in good condition
Manage the hospitality budget to meet revenue targets while controlling costs
Build strong relationships with residents, families, and staff to enhance community engagement
Ensure staff are well-trained and equipped for effective performance
Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records

Requirements:

Previous experience with a hospitality background-preferably some hotel experience
Excellent communication, motivational and people skills
Genuine interest in engaging our residents and their families on a regular basis
Organisational skills with good time keeping
Proven experience in a similar role within a care home, hotel or hospitality environment
Knowledge about the relevant laws, regulations and policies, like employment and health and safety legislation

What we offer:

Comprehensive induction and training programme
Opportunities for career development and progression
Employee Assistance Programme
Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands
Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service
We’ll pay for your full DBS disclosure

Additional Information:

Job Posted:
January 21, 2026

Expiration:
January 30, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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