Hospitality Manager – Front Office

• Manages the daily operations of the front office, rooms control, and PBX
• Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
• Is a hands-on leader and a visible front office team member who leads by example
• Monitors departmental service levels and acts accordingly
• Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience
• Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards
• Is responsible for staff development
• Serves as Manager on Duty as needed
• Works all shifts as need dictates
• Works front desk as needed, checking in/out, answering phones and handling guest comments and concerns
• Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory
• Monitors front desk controls, cash drawers, change given, and key inventories, codes payables and distributes invoices
• Provides follow up of maintenance/ housekeeping requests
• Steps into any role as necessary
• Ensures the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guests’ concerns

• High School Diploma/GED
• Minimum 3 years of management experience in hotel/resort operations, preferably in vacation ownership
• Exceptional communication and leadership skills
• Excellent interpersonal skills when dealing with guests, Team Members, and the general public
• Knowledge of daily operations of the front desk, reservations, and problem resolution
• Ability to supervise, train and mentor team Members
• Ability to analyze customer needs and assist in resolving all customer challenges and stressful situations

SPI/TSW experience preferred

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• 401 (k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Discounted Resort Stays
• Life Insurance
• Long-Term Disability
• Professional Development
• Competitive Compensation
• Rapid Growth
• Corporate Discounts
• Exclusive Member Deals