Hospitality Lead Job at Robert Half (New York)

Job Description

We are looking for a Hospitality Lead to oversee daily office hospitality operations in New York, NY. This Contract position is ideal for a service-focused leader who can guide a team, maintain a consistent workplace experience, and respond confidently in a busy, high-visibility setting. The role supports multiple floors and requires someone who can balance hands-on execution with team coordination while upholding consistent service standards.

Job Responsibility

Direct the day-to-day activities of a front-line hospitality and office services team, providing clear guidance, support, and accountability across assigned coverage areas
Monitor pantry spaces, meeting areas, and conference rooms to ensure they remain organized, stocked, and ready for employee and guest use throughout the day
Coordinate staffing coverage and task assignments across several floors, adjusting priorities to meet changing business demands and traffic patterns
Step in to assist with operational tasks when needed, including room preparations, event support, and post-event reset activities
Coach and train team members on service expectations, workplace presentation, and effective execution in a fast-paced environment
Work closely with onsite leadership and partner teams to keep communication aligned, address service needs, and resolve issues quickly
Identify potential service gaps before they affect the client experience and escalate concerns appropriately when additional support is needed
Track operational details and contribute to simple reports, spreadsheets, or presentation materials that support planning and performance visibility

Requirements

Demonstrated experience leading or supervising a team in a hospitality, office services, or similar customer-facing environment
At least 1-2 years of hospitality experience with a solid understanding of detail-focused service standards
Ability to perform effectively in a high-volume, fast-moving workplace while maintaining attention to detail
Strong communication skills with the ability to keep team members, managers, and partners informed and aligned
Proven ability to coach others, reinforce expectations, and build accountability through a supportive leadership style
Comfortable working onsite and managing day-to-day service execution across multiple floors or functional areas
Proficiency with Microsoft Excel and confidence creating basic documents or presentations for tracking and communication purposes

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

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