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Capital Vacations Logo Capital Vacations · Hospitality and Tourism

Hospitality Lead- Front Desk

United States, Kissimmee · Job Posted April 10, 2026
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Job Description

Opportunity for career advancement in a fast-paced, growth-oriented organization! The Hospitality Lead –Front Desk assists in the management of daily operations of the front desk, rooms control, and PBX, while maintaining positive working relationships with all other departments.

Job Responsibility

  • Assists in the management of daily operations of the front desk, rooms control, and PBX
  • Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
  • Is a hands-on leader and a visible front office team member who leads by example
  • Monitors departmental service levels and acts accordingly
  • Assists with internal audits to ensure compliance with corporate SOPs and QA standards
  • Assists in training and mentoring staff
  • Serves as Manager on Duty as needed, making decisions based on the business requirements
  • Works all shifts as need dictates
  • Checks guests in/out, answers phones and handles guest comments and concerns
  • Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory
  • Monitors front desk controls, cash drawers, change given, and key inventories
  • Provides follow-up of maintenance/ housekeeping requests
  • Ensures the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guests’ concerns
  • Ability to step into any role as necessary

Requirements

  • High School Diploma/GED
  • Minimum 2 years of experience in hotel/resort operations, preferably in vacation ownership
  • Exceptional communication and leadership skills
  • Excellent interpersonal skills when dealing with guests, Team Members, and the general public and have a good work ethic
  • Knowledge of daily operations of the front desk, reservations, and problem resolution
  • Ability to supervise a staff of Team Members

Nice to have

  • AS400/TSW experience preferred
  • Knowledge of Vacation Ownership is preferred

What we offer

  • Competitive Salary
  • Paid Time Off and Paid Holidays
  • Career Growth
  • Medical/Dental with employer contribution
  • Voluntary Life Insurance, Disability, and Aflac Insurance
  • Company-paid life insurance and long term disability
  • 401 (k) retirement plan
  • Travel Perks to Resort Locations
  • Company Perks Program
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Discounted Resort Stays
  • Life Insurance
  • Long-Term Disability
  • Professional Development
  • Competitive Compensation
  • Rapid Growth
  • Corporate Discounts
  • Exclusive Member Deals
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