Hospitality General Manager Job at The Newt in Somerset (Liskeard)

Job Description

The Story of Emily is a nationally significant heritage visitor attraction and cultural destination in Cornwall, part of the Babylonstoren and The Newt group. The General Manager is responsible for the overall leadership, performance, sustainability, and public standing of the business. This is a senior leadership role combining commercial management, heritage stewardship, hospitality excellence, and community representation.

Job Responsibility

Lead the creation and delivery of the sites strategy through the annual business planning and budgeting process
Translate long-term objectives into clear operational plans, capital programmes, and growth initiatives
Ensure all departments are aligned behind the agreed business plan and performance targets
Full ownership of the site P&L, including revenue, cost control, margin, and investment decisions
Ensure decisions are made within the framework of good financial governance, risk management, and accountability
Oversee pricing, staffing models, and capital investment to maximise long-term sustainability
Overall Leadership Of All Site Operations Including: Visitor experience (Rectory, War Rooms, exhibitions, hosting), Restaurant, retail and events, Grounds, gardens, and estate presentation, Technical and exhibition systems
Ensure consistently high standards of safety, reliability, storytelling, and hospitality
Act as landlord for all properties on site, including staff accommodation and rental properties
Ensure Full Legal And Regulatory Compliance across: Health & Safety, Gas, electrical and fire compliance, Letting and tenancy obligations, Property maintenance and risk management
Lead and develop the full management and frontline team
Handle dispute resolution, conflict management, and performance management to maintain a healthy, respectful and productive working culture
Build a high-trust leadership team capable of delivering both day-to-day operations and long-term growth
Own the formal reporting process to senior stakeholders and shareholders
Provide clear, accurate and timely updates on: Financial performance, Operational health, Risks and issues, Strategic progress
Represent The Story Of Emily At: Local, national and international conferences, Industry events and awards, Community and heritage forums
Deliver presentations to interest groups, media, and partnersfor promotional and educational purposes
Act as the public face of the Attraction with: Local government, Community organisations, Tourism bodies, Awards and heritage institutions
Build and manage relationships with: Local councils and tourism organisations, Community groups, Cultural and heritage bodies, Suppliers, sponsors and partners
Protect and enhance the reputation, credibility, and national profile of The Story of Emily

Requirements

Must be fluent in English and preferably Afrikaans
Must hold a relevant bachelors degree

What we offer

Relocation and arrangement of working permit included
A competitive annual package
International travel opportunities
Accommodation and sponsorship assistance for the right candidate

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Hospitality General Manager

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