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Eurest are looking for an experienced and energetic Hospitality & Events Operations Manager to lead and develop the hospitality offer at Harwell Campus, one of the UK’s most exciting science and innovation hubs. This role has specific accountability for DiSH – the campus street food market, as well as campus events and delivered catering. You will ensure every hospitality experience is operationally excellent, commercially successful and aligned with the expectations of a world-class campus environment.
Job Responsibility:
Lead the day-to-day operation of DiSH, ensuring a vibrant, safe and commercially successful street food environment
Oversee the planning and delivery of campus events, pop-ups, activations and private hospitality
Manage delivered catering from enquiry through to execution, ensuring seamless service and consistent quality
Act as the senior operational point of contact for hospitality activity during peak trading periods and events
Deliver agreed sales, margin and contribution targets across DiSH and events
Maximise revenue through effective scheduling, space utilisation, offer development and upselling
Monitor costs, labour deployment and stock controls
Support forecasting, reporting and commercial insight
Lead, motivate and develop hospitality and events teams
Ensure effective rota planning aligned to trading patterns and events
Foster a strong service culture focused on ownership, pace and accountability
Build strong working relationships with campus stakeholders and event organisers
Represent the hospitality operation professionally at meetings and events
Respond proactively to feedback and drive continuous improvement
Ensure full compliance with health & safety, food safety and licensing standards
Maintain brand standards across DiSH, events and delivered catering
Support audits, inspections and internal reviews
Requirements:
Proven experience in hospitality, events or multi-offer food operations
Strong operational and commercial understanding
Experience leading teams in fast-paced environments
Excellent stakeholder management and communication skills
Flexibility to work evenings and weekends when required
Nice to have:
Experience in street food or multi-vendor environments
Background in contract catering or campus hospitality