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As the Hospitality Events Coordinator, you will play a key role in elevating the client experience across the network by supporting all hospitality initiatives, gifting programs, and hospitality‑driven event moments. Based within the Client Events team, this role focuses primarily on hospitality operations - including gifting research, holiday treat rollouts, and ongoing support for store hospitality ambassadors - while also contributing to select Client Events projects that center on high‑touch hospitality moments.
Job Responsibility:
Lead research, sourcing, and recommendations for client gifting, seasonal treats, and hospitality gestures aligned with maison standards
Manage annual and key‑moment treat rollouts, including vendor coordination, ordering, tracking, and communication to stores
Schedule and facilitate bi‑monthly hospitality calls with store hospitality ambassadors to share best practices and gather feedback alongside the Director of Client Events
Maintain hospitality guidelines, trackers, and reference tools to support consistent, elevated service across the network
Support the development of new hospitality concepts and enhancements that strengthen client engagement and retention
Support hospitality ambassador supplies replenishment including, but not limited to: beverages, supplies, and activities
Coordinate hospitality components for high‑touch hospitality events, including florals, treats, gifting, and guest‑facing details, ensuring seamless execution with vendors and onsite teams
Support select client‑facing events and regional animations with hospitality elements, including logistics, vendor contracts, invoice processing, budget tracking, and inventory management
Work alongside Director to oversee the hospitality budget process, ensuring compliance with accounting and finance requirements, maintaining accurate invoice records, and managing vendor setup and documentation
Provide regular updates to the Director on delegated tasks, ensuring timely follow‑up and proactive anticipation of department needs
Develop competitive research on relevant client experience and hospitality trends to inform local and global initiatives
Perform additional duties as assigned by the supervisor
Requirements:
1-2 years’ experience in similar role and/or environment
Hands-on event planning experience and logistics management
Strong planning & organizational skills with a sense of priority for deadlines and attention to detail
Excellent budget management skills
Proven ability to continuously multi-task and be flexible in high stress situations
Demonstrated resourceful problem-solver
Self-starter and ability to work independently
Possess strong work ethic and be an enthusiastic team player
Must be flexible to travel, as needed
Proficient in negotiation skills
Strong knowledge of Microsoft Office & PowerPoint
What we offer:
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more!