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Hospitality & Events Assistant

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360 Resourcing Solutions

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Location:
United Kingdom , Wrexham

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Hospitality & Events Assistant plays a central role in delivering outstanding food and beverage experiences across matchdays, conferences, private events, and academy/player dining. This is a dynamic, hands-on role supporting both front-of-house service and event setup operations. The successful candidate will demonstrate professionalism, pride, and a team-first mindset - contributing to a seamless guest journey from preparation through to delivery and close-down. Working across multiple areas of the Club, this role supports our united vision of elevating service standards and creating memorable experiences for supporters, guests, and players alike.

Job Responsibility:

  • Support the full lifecycle of matchday and event operations - including setup, service, reset, and breakdown
  • Assist in preparing hospitality lounges, dining spaces, and event areas to the highest presentation standards
  • Deliver professional food and beverage service during matchdays, conferences, executive dining, and events
  • Provide service support for academy and player catering as required, maintaining discretion and professionalism
  • Ensure all service areas are guest-ready, well-stocked, and presented with pride at all times
  • Deliver warm, engaging, and professional customer service, creating a welcoming environment for all guests
  • Demonstrate strong product knowledge and confidence when interacting with guests and fans
  • Uphold our Hospitality Basics - attention to detail, pride, energy, enthusiasm, work hard and be kind
  • Support colleagues during busy periods, ensuring service flows efficiently across all areas
  • Handle feedback constructively and escalate concerns appropriately
  • Take responsibility for maintaining cleanliness, organisation, and readiness across hospitality areas
  • Follow all food safety, allergen, and hygiene procedures in line with Club policy
  • Assist with stock rotation, replenishment, and equipment checks during setup and service
  • Use equipment safely and report any faults promptly to supervisors or management
  • Complete required paperwork accurately (temperature logs, checklists, timesheets, etc.)
  • Attend team briefings and actively contribute ideas to improve service delivery
  • Support new or casual staff by modelling expected service behaviours
  • Comply with all aspects of the Club [Academy] Safeguarding Policies and arrangements
  • Take personal responsibility and care to enable strong safeguarding practices
  • Take responsibility and care for the health and safety of yourself and other employees and members of the public
  • To comply with all aspects of the Club’s Health & Safety Policy and arrangements
  • Hold a commitment to equality, diversity and inclusion in the workplace

Requirements:

  • Experience in hospitality, events, stadium, hotel, or restaurant environments (desirable)
  • Level 2 Food Safety Certificate (desirable
  • training can be provided)
  • Experience working in a fast-paced, customer-facing role
  • Flexible availability including evenings, weekends, and matchdays
  • Willingness to work across different Club locations and event types
  • Byddai hyfedredd yn y Gymraeg yn fantais amlwg
  • Professional: Consistent, reliable, and well-presented
  • Team-Focused: Works collaboratively and supports wider departmental goals
  • Proactive: Takes initiative and ownership of tasks
  • Curious & Development-Oriented: Open to learning new skills and broadening experience
  • Positive & Energetic: Brings enthusiasm to both preparation shifts and live service
  • Resilient: Calm and effective under pressure
What we offer:
  • Health Cash Plan
  • EAP
  • Enhanced holidays and long service days
  • Enhanced pension
  • Death in service
  • Health and wellbeing time off
  • Volunteering day
  • Salary sacrifice benefits and retail discounts

Additional Information:

Job Posted:
February 16, 2026

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