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Hospitality Content & Engagement Manager

United Kingdom, London Employment contract 35000.00 - 40000.00 GBP / Year · Job Posted February 20, 2026
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Job Description

We are seeking a dynamic and strategic Hospitality Content Engagement Manager to play a key role in enhancing the school’s catering experience across both the prep and senior sites. Working closely with our management team and the school’s leadership, you will design and deliver a comprehensive added-value engagement programme for our key stakeholders, principally pupils and parents, but also staff, visitors, and our wider community. You will understand the importance of school meals in children’s lives and be motivated by the opportunity to make a meaningful difference. Alongside excellent communication and relationship-building skills, you will be digitally minded, with a strong grasp of current trends and digital engagement techniques. This role combines engagement, communication, and hospitality, helping to ensure our food offer is meaningful, inclusive, and aligned with pupil needs. Your work will help ensure pupils leave school understanding that healthy, sustainable eating is as essential as core learning and as enjoyable as the many extracurricular activities on offer.

Job Responsibility

  • Act as the key liaison between pupils, staff, and the catering team, ensuring pupil voice and feedback actively shape the dining offer
  • Develop and lead a structured programme of engagement through pupil food councils, themed events, and wellbeing campaigns
  • Champion a welcoming, hospitality-focused dining environment that reflects the school’s ethos and premium standards
  • Expand engagement from one-off activities to an ongoing strategic programme
  • Lead engagement activities to promote healthy eating and wellbeing across both prep and senior schools.
  • Collect and analyse feedback through surveys, meetings, and suggestion boxes to inform menu development.
  • Prepare and format menus for display, digital platforms, and termly publications.
  • Assist in developing hospitality and fine dining menus for school events, open days, and external functions.
  • In particular, support the organisation of sports and parent teas, ensuring menus, presentation, and service meet school expectations.
  • Ensure all allergen and dietary information is accurate and clearly communicated across all catering areas.
  • Collaborate with the school’s communication and marketing teams to highlight catering achievements / initiatives plus promote catering as part of the wider school experience and reputation.
  • Provide input on dining-room aesthetics, signage, digital content, and service style to maintain a consistently high-quality impression.
  • Monitor pupil participation, satisfaction, and food waste, identifying trends and areas for improvement.
  • Prepare brief termly summaries of engagement initiatives and outcomes.
  • Contribute creative ideas and innovations to enhance the dining experience each term.

Requirements

  • Experience in marketing, pupil engagement, and enrichment
  • Ideally, experience working within education catering
  • Up-to-date knowledge of current food trends
  • A genuine passion for food, nutrition, and exceptional customer service
  • Strong understanding of Food, Health & Safety standards
  • Exceptional time management and organisational skills
  • Excellent verbal communication and interpersonal abilities
  • Confident in social media management and digital marketing, with the ability to create engaging content and drive stakeholder engagement

What we offer

  • Pro-rata holiday allowance
  • 3 volunteering days to give back to causes you care about
  • 3 days grandparent leave for those special family moments
  • 24 weeks enhanced maternity leave
  • Bespoke training & development opportunities
  • Pension & life insurance
  • Discounts on high street brands, cinema & holidays via the Perkbox App
  • Wellbeing hub & access to employee assistance programme
  • Free meals while at work
  • Career development & HIT Apprenticeships for all experience levels

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