Hospitality/catering Assistant Job at The Clockspire (London)

Job Description

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression; that’s why we’re looking for a Hospitality/Catering Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

Job Responsibility

Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
Customer Service - provide excellent service by being attentive to guests’ needs at every point in their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
Teamwork - collaborate with all colleagues to ensure the smooth flow of operations, support and contribute to creating an inclusive and safe working environment
Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas
Flexibility - demonstrate a flexible and adaptable approach to working hours, duties, and operational needs. Be willing to support different areas of the business when required and respond positively to changing priorities in a fast-paced environment.

Requirements

Flexibility & Adaptability – demonstrate a highly flexible approach to working hours, responsibilities, and operational demands. Ability to adapt quickly to changing priorities and support different areas when required.
Teamwork & Collaboration – work effectively both independently and as part of a team, contributing positively to a supportive and high-performing environment.
Customer Focus – deliver excellent customer service with a proactive, attentive, and friendly approach at all times.
Communication Skills – communicate clearly and confidently with colleagues and guests, handling queries and situations professionally.
Time Management & Organisation – manage time effectively, prioritise tasks efficiently, and maintain strong organisational standards in a fast-paced environment.
Health & Safety Awareness – demonstrate solid knowledge of Health & Safety standards and food service regulations.
Attention to Detail & Presentation – maintain high standards of presentation and demonstrate strong product knowledge of food and beverages.
Initiative & Positive Attitude – take initiative, show a “can-do” mindset, and bring enthusiasm and energy to the role.

What we offer

28 Days holiday, including bank holidays
Plus your birthday off
3 volunteering days
3 days of grandparent leave
24 weeks’ enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Discounts available on our Perkbox app
high street shops, holidays & cinema
Wellbeing hub
Access to an employee assistance programme
Cycle to work scheme

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Hospitality/catering Assistant

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