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Woodbine Entertainment Group Logo Woodbine Entertainment Group · Gastronomy

Hospitality Attendant

Canada, Toronto Employment contract 19.25 - 20.25 CAD / Hour · Job Posted June 08, 2026
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Job Description

This position will be responsible for the preparation, sale and exceptional service of food and beverage (both alcoholic and non-alcoholic drinks) and other retail products available to customers at the Teletheatre.

Job Responsibility

  • Provide prompt, friendly and courteous service to customers at all times
  • Provide full service to customers with all food, beverage and retail purchases
  • Assemble, portion, heat, cook and bake food items as per established specifications
  • Prepare, dispense and serve alcoholic beverages as per established recipes and standards, and Smart Serve guidelines
  • Prepare and serve hot and cold non-alcoholic beverages as per established specifications
  • Accurately process all customer retail purchases and payouts through OLG lottery terminal and point of sale systems as required
  • Address all customer product and service needs, requests and concerns promptly
  • Pick up, count and verify floats on a daily basis
  • Collect and remit daily cash receipts along with supporting paper work
  • Clean and sanitize work prep, service areas and all food service equipment
  • Complete and submit all required opening/closing inventory counts & documentation
  • Perform daily inventory of retail products as required by manager
  • Assist in monitoring product inventories and reporting deficiencies
  • Consistently maintain and replenish supplies in service areas
  • Report supply or equipment deficiencies to the MOD
  • Assist in merchandising of product and/or services
  • Train and assist new personnel in established procedures and safe use of equipment
  • Direct all customer complaints beyond scope of position to the Manager on Duty (MOD)
  • Ensure adherence to all applicable government regulations including but not limited to the Ontario Lottery and Gaming, the Alcohol and Gaming Commission of Ontario, Ontario Racing Commission, Canadian Pari-Mutuel Agency and the policies defined by Woodbine Entertainment Group

Requirements

  • Minimum two (2) years of related experience in retail or hospitality or other related service industries
  • Smart Serve Certified
  • Food Handlers Certificate
  • Secondary School Diploma an asset
  • Knowledge of food preparation and service techniques, and beverage service practices
  • Knowledge of Safe Food Handling practices and sanitation guidelines
  • Sound knowledge of point of sales systems
  • Demonstrated high quality service skills
  • Ability to multitask and work under various business levels
  • Ability to communicate effectively in English (oral and written)
  • Strong communication skills
  • Proven ability to be friendly, professional and courteous with customers at all times
  • Strong tendering knowledge and processing procedures
  • Ability to count and perform physical inventories of products and retail assets
  • Proven accuracy in performing mathematical calculations
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