Hospitality Associate Job at Crow Holdings (Dallas)

Job Description

Crow Holdings seeks a Hospitality Associate to support the company’s business initiatives, primarily at their Old Parkland campus. The ideal candidate demonstrates initiative, enthusiasm, exceptional customer service and organization skills, with strong attention to detail. The position reports to the Director of Events for Crow Holdings and will partner with the Old Parkland operations, campus management, and event teams. The successful candidate will be a pro-active team player who will support logistical execution of regular tenant meetings and bookings, various tenant events and associated projects. Candidate must maintain a high degree of composure in high pressure moments while maintaining a solution driven mindset.

Job Responsibility

Serve as first point of contact for Old Parkland campus regarding conference room spaces
Greet and provide directional assistance to all guests, and be a welcoming first impression
Deliver a consistent, outstanding customer service experience
Respond in a timely manner when processing customer requests for reservations
Lead logistics arrangements and onsite execution for Old Parkland conference room reservations, including room set-up, Food & Beverage components, AV/IT coordination and special requests
Responsible for room setups
assuring room configurations are correct, ready 30 minutes prior to event start
Perform set-up and clean-up for beverage service and catering components, upon previous coordination
Responsible for maintaining conference spaces upkeep, including submitting work orders as needed to property management team
Provide tours of spaces to tenants, as necessary
Cultivate relationships with tenants and community members
Support team in regular communication with property management for seamless execution of amenity use amongst tenants
Be knowledgeable in answering specific questions regarding Old Parkland campus amenities
Develop interest in Old Parkland history, art and architecture for awareness and tours as needed
Ability to adapt quickly to change and maintain a flexible approach when providing customer support
Communicate special needs and requests to campus management team via event management system
Provide daily support for the team and perform additional tasks and special projects as needed
Willingness to learn Event Management and Customer Relationship Management (CRM) software
Manage and book reservation requests
maintain room schedules through reservation system, as details evolve and become firm
Ability to prioritize, support, and anticipate the needs or emerging issues of various clients and company stakeholders, as reservations/bookings approach
Manage and respond to all emails in the location-specific folders
Support and collaborate on design of amenity/hospitality materials (i.e., parking maps, signage, printed materials, menus, links, etc.)
Possess superb time management, organization, and communication skills, with a high degree of ownership
Perform additional duties as assigned by manager

Requirements

Bachelor’s degree and 2+ years of relevant experience in a similar role
Superior verbal and written communication skills, especially customer friendly communications
Highly proficient in Microsoft Office product suite (Outlook, Word, Excel, PowerPoint)
Experience with Adobe InDesign and Photoshop a plus
Attention to detail and multi-tasking skills, work independently, prioritize effectively and make decisions
Familiarity and confidence with high-profile guests and C-Level executives
Confidential, empathetic and diplomatic in all interactions
demonstrates flexibility and good instincts
High integrity and discretion
Outstanding customer service skills
Experience working in technical/audiovisual environment
Ability to work irregular, early mornings, and sometimes long hours as well as some weekends
Ability to withstand long periods of standing and/or walking
be able to lift up to 30 lbs
Please note this role is fully in-office at our Dallas Old Parkland Headquarters

Nice to have

Work experience with reservation software or CRM platforms
Ability to navigate virtual meeting platforms i.e. Zoom, Skype, MS Teams
Catering or other food service-related experience
Hospitality, Communications, or Event Planning background

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Hospitality Associate

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