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Hospitality Associate

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Atria Senior Living

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Location:
United States , New York

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

23.75 - 28.50 USD / Hour
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Job Description:

The Hospitality Associate ensures that residents and guests experience five-star service at this luxury community. This individual is a resident's point of contact for all requested services.

Job Responsibility:

  • Serve as the point of contact for all resident requests and ensure all tasks are properly recorded in the hospitality software and fulfilled in a timely fashion
  • Handle all resident and resident family/guest interactions with the highest level of hospitality and professionalism
  • Become familiar with local businesses
  • provide directions to local staples or attractions, and can provide personalized services through identifying resident preferences
  • Facilitate Community Service Requests
  • Take appropriate initiative
  • respond and follow through promptly to various needs and requests
  • Perform clerical duties as needed, such as filing, photocopying, and collating
  • Escalate issues to management or other team members as required
  • Knowledgeable about community operations, including services, amenities, and programming
  • Assist in the coordination of the Community's schedule
  • Communicate effectively to team members to provide a five-star level of service
  • May drive company vehicle from community to social and other various destinations (only if required by community)
  • Create a Welcoming & Caring First Impression for residents and guests
  • Assist residents with the delivery of personal items as needed
  • May perform other duties as needed and/or assigned

Requirements:

  • High school diploma or general education degree (GED)
  • or one (1) to three (3) years of related experience
  • Must be fully vaccinated and provide vaccination record card at time of hire
  • Basic First Aid and CPR certification where required
  • Must successfully complete all Coterie specified training programs
  • Strong communication skills
  • Basic knowledge of computers and technology
  • Ability to effectively problem-solve
  • Ability to work various schedules and shifts as needed
  • Ability to operate a telephone, emergency call system, monitoring board or beeper, and a photocopier
  • Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle)
  • Must possess valid driver's license
  • Must satisfactorily meet and be in compliance with Atria motor vehicle policy standards
What we offer:
  • Competitive Pay
  • Paid Holidays & PTO
  • Comprehensive Health Plans (medical, vision, dental, company paid short term and long term disability, voluntary benefits such as critical illness coverage)
  • Career Advancement Opportunities
  • Tuition Reimbursement (up to $5,250 a year for full-time employees)
  • Employee Loyalty Rewards Program
  • Retirement Savings Plan with Employer Match (Traditional 401(k) and Roth options, 50% match after one year)
  • Rewards & Recognition
  • Health & Safety

Additional Information:

Job Posted:
May 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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