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Hospitality Ambassador

United States, Honolulu 24.00 - 27.00 USD / Hour · Job Posted December 21, 2025
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Job Description

The Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. The Hospitality Ambassador is a team player, working collaboratively with sales associates in supporting with all elements of hospitality throughout the selling ceremony. The Hospitality Ambassador has a natural sense of curiosity, is an excellent multi-tasker, and has an exquisite sense of hospitality.

Job Responsibility

  • Create an effortless luxury environment and exceeding expectations in all hospitality services
  • Greet and welcome clients as they enter and leave boutique location
  • Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
  • Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
  • Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
  • Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary
  • Provides directions if needed and partners with Concierge/Host team for obtaining car services as needed
  • Assist with directions - have general knowledge of store and neighborhood
  • Demonstrate working knowledge of all métiers (product categories)
  • Provide hospitable services, such as holding umbrellas during inclement weather
  • Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns
  • Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed
  • All other duties assigned by supervisor

Requirements

  • High interest in learning about all the Hermès métiers, history and art collection
  • Strong communication skills, offering warmth and graciousness in all interactions
  • Excellent customer service skills and a friendly disposition
  • Proactivity in taking care of customers in a calm, professional, and polite manner
  • Ability to provide information about the neighborhood, store services and other customer inquiries
  • Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining
  • Works collaboratively and excels in fast-paced environment with continuously changing priorities
  • Demonstrates high level of attention to detail and ability to anticipate needs
  • Ability to work a flexible schedule according to needs of the business
  • Ability to stand for long periods of time

Nice to have

Knowledge of languages in addition to English is a plus

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