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Under the general direction of the Deputy Chief Operating Officer, Zuckerberg San Francisco General Hospital and Trauma Center, the Hospital Support Services Administrator (0941 Manager VI) directs the planning, budgeting, evaluation, quality, selection, contracting, implementation, and overall operations of ZSFG Hospital Support Services systems and projects. Additionally, the Administrator ensures all assigned areas meet or exceed all applicable regulatory and Joint Commission requirements.
Job Responsibility
Directs and supervises ZSFG Hospital Support Services including Environmental Services, Food and Nutritional Services, Environmental Health & Safety, Environment of Care, Emergency Management, Linen Department, Messengers & Mailroom, and Bio-Medical Engineering
Leads the development and maintenance of service delivery standards, quality measures, productivity standards, customer satisfaction standards, and labor relations aligned with the values, mission, and strategic plan of ZSFG and the Department of Public Health
Uses the Joint Commission Leadership Standards and the Centers for Medicare and Medicaid Services Conditions of Participation to ensure compliance with all regulatory elements of performance related to Facilities Services and Support Services
Works with various hospital departments, including Regulatory, Nursing, Environment of Care, and Risk Management to develop and implement plans of correction when necessary
Oversees Environment of Care (EOC) in managing risks, addressing safety issues, and continuous performance improvement in ensuring a safe environment for patients, visitors, staff, volunteers, and the surrounding community
Supports the Facilities Advisory Board in planning and prioritization of space administration, equipment procurement, and improvement projects
Represents Support Services on Expanded Exec, Performance Improvement and Patient Safety Committee, EMR Planning, Capital Oversight, ALCC, Education & Orientation, and others as assigned
Requirements
Possession of a bachelor's degree from an accredited college or university
Four (4) years managing support services in a hospital or health care setting, including food and nutrition, environmental services, environmental health and safety, biomedical engineering, emergency management, or materials management, of which all must include supervision of professionals
Experience leading operations in an Acute care and/or Trauma hospital
Experience working with federal, state, and local regulations related to safety, occupational and environmental health, and workers compensation (i.e. OSHA, TJC accreditation, NFPA, CCR Titles 8 and 22)
Possession of a master's degree in business, public health, public administration, health administration, or a related field
Nice to have
Experience leading operations in an Acute care and/or Trauma hospital
Experience working with federal, state, and local regulations related to safety, occupational and environmental health, and workers compensation (i.e. OSHA, TJC accreditation, NFPA, CCR Titles 8 and 22)
Possession of a master's degree in business, public health, public administration, health administration, or a related field