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Hospital Services Team Lead

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Blood Bank of Hawaii

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Location:
United States , Kapolei

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

20.78 USD / Hour
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Job Description:

We are seeking a highly motivated and experienced Hospital Services Team Lead to join our dedicated team at Blood Bank of Hawaii in this crucial role, you will ensure the safe and efficient inventorying and distribution of life-saving blood components. You will lead daily workflow, oversee critical tasks, and maintain the highest standards of quality and customer service within our Hospital Services department.

Job Responsibility:

  • Leadership and Coordination: Supervise and coordinate daily workflows
  • Customer Service Excellence: Provide top-quality customer service to all hospital partners and stakeholders
  • Inventory Management: Monitor and ensure proper inventory reconciliation
  • Shipping & Logistics: Manage plasma fractionator shipments, handle delayed or missing shipments
  • Quality Assurance: Oversee the completion of blood component lot releases, ensure preventive maintenance and quality control
  • Regulatory Compliance: Maintain proper records and documentation
  • Training and Development: Provide performance feedback and assist in training staff
  • Problem Resolution: Address and resolve customer complaints or issues
  • Specialized Laboratory Work: Perform modifications to labeled blood components, including washing, freezing, and deglycing

Requirements:

  • Previous experience as a Blood Bank of Hawaii Hospital Services Technician is preferred
  • Prior medical or clinical laboratory experience is highly desirable
  • High school diploma or equivalent required
  • Additional certifications or training in laboratory procedures is a plus
  • Demonstrate competence as a Blood Bank of Hawaii Services Technician preferred
  • Ability to understand regulatory and procedural requirements and apply them to company and department operations
  • Good analytical, assessment, judgment, and problem-solving skills
  • Good interpersonal and customer service skills
  • Good organizational and time management skills
  • Excellent oral, reading, and written communication skills
  • Goal-oriented self-starter
  • Computer literate with working knowledge of Microsoft Office
  • Excellent attendance and punctuality
  • Flexibility to adapt to varying work schedules and days off
  • A professional attitude and demeanor
  • Ability to wear appropriate personal protective equipment (PPE) in the laboratory
What we offer:
  • 100% Paid Medical, Dental and Vision Insurance
  • Paid Time Off
  • Matching 401(K) Plan
  • Opportunities for professional development and growth
  • Collaborative and supportive work environment

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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