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Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers, including hospital discharge planners, referring physicians and other personnel making decisions regarding patient placement within an assigned market geography. Works with the Central Admissions Office staff to facilitate admissions, ensuring each patient receives a superior admission experience and is placed in the appropriate clinic, preferably with a desirable treatment shift schedule. Additional responsibilities within FMCNA-affiliated Acute Programs.
Job Responsibility:
Grows clinic patient census/treatment volume and to improve commercial mix by providing superior customer service and admission support to referral sources and patients
Builds, establishes and maintains referral source relationships
Conducts one on one contacts with patients identified for admission to facilities in order to market our services and facilitate the admission
Facilitates and coordinates the admission process for all patients being referred for Dialysis Services and provides outreach to hospitals and physician offices in the defined market to facilitate a timely admission
Collaborates with appropriate physicians and hospital staff to obtain information necessary for outpatient placement
Escalates admissions issues and problems according to the established procedures to ensure timely resolution
Works with the applicable clinical manager(s) to accommodate shift requests as appropriate
Exhibits knowledge of all insurers and private pay business
Develops and maintains an extensive knowledge of the dialysis business and the support services provided by the clinics and within the community
Maintains knowledge of the local market as well as industry trends
Conducts market analysis and develops, implements, and evaluates effective weekly, monthly and quarterly marketing plans
Consistently meets sales & marketing call objectives as established by management
Conducts professional sales presentations to all customers
Participates in community outreach programs as determined by marketing plan
Determines referral source satisfaction with admissions process and dialysis services
Collaborates with internal and external resources to provide new patients and referral source partners with renal education
Facilitates the placement of all in-patient dialysis patients into the out-patient setting
Collaborates with outpatient dialysis staff and hospital staff/partners to resolve issues relating to the placement of patients into the outpatient setting
Focuses on decreasing the hospital length of stay by intervening early in the discharge process
Facilitates and coordinates the provision of renal services for pre-ESRD and ESRD patients
Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations
May refer to senior level staff for assistance with higher level problems
Escalates issues to supervisor/manager for resolution
Assist with various projects as assigned by direct supervisor
Requirements:
Bachelor’s Degree required
2 – 5 years’ related experience
or an advanced degree without experience
or equivalent directly related work experience
Excellent oral and written communication skills
Detail oriented with excellent customer service, organizational and interpersonal skills
Professional appearance required
Good computer skills with proficiency in Microsoft Office applications
Completion of and compliance with the Marketing and Business Development Functional Compliance Program
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