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Hospital & Patient Services Manager

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FMS USA Fresenius Mgmt Services Inc

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Location:
United States of America , Mcallen ▼

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Field based role that will travel to Laredo, Corpus Christi & Rio Grande Valley. Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.

Job Responsibility:

  • Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers
  • Works with the Patient Admissions Services (PAS) staff to facilitate admissions, ensuring each patient receives a superior admission experience and is placed in the appropriate clinic
  • Contributes to and grows clinic patient census/treatment volume and improves commercial mix by providing superior customer service and admission support to referral sources and patients
  • Builds, establishes and maintains referral source relationships
  • Conducts one-on-one contacts with patients identified for admission to facilities in order to market our services and facilitate the admission
  • Facilitates and coordinates the admission process for all patients being referred for Dialysis Services and provides outreach to hospitals and physician offices in the defined market to facilitate a timely admission
  • Collaborates with appropriate physicians and hospital staff to obtain information necessary for outpatient placement
  • Exhibits knowledge of all insurers and private pay business
  • Develops and maintains an extensive knowledge of the dialysis business and the support services provided by the clinics and within the community
  • Conducts market analysis and develops, implements, and evaluates effective weekly, monthly and quarterly marketing plans
  • Consistently meets sales & marketing call objectives as established by management
  • Conducts professional sales presentations to all customers
  • Participates in community outreach programs as determined by marketing plan
  • Determines referral source satisfaction with admissions process and dialysis services
  • Collaborates with internal and external resources to provide new patients and referral source partners with renal education as requested
  • Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations
  • Assist with various projects as assigned by direct supervisor
  • In FMCNA-affiliated Acute Programs within the geographically assigned area: Facilitates the placement of in-patient dialysis patients into the out-patient setting
  • Collaborates with outpatient dialysis staff and hospital staff/partners to resolve issues relating to the placement of patients
  • Focuses on decreasing the hospital length of stay by intervening early in the discharge process
  • Facilitates and coordinates the provision of renal services for pre-ESRD and ESRD patients by collaborating with the appropriate clinicians to provide services

Requirements:

  • Bachelor’s Degree required
  • Bachelor’s Degree with 2 – 5 years’ related experience
  • or a Master’s degree with no experience
  • or equivalent directly related work experience
  • Strong interpersonal skills with the ability to develop and cultivate productive relationships, communicate with all levels of peers and management in a respectful and tactful manner
  • Excellent oral and written communication skills
  • Detail oriented with excellent customer service, organizational and interpersonal skills
  • Professional appearance required
  • Good computer skills with proficiency in Microsoft Office applications
  • Completion of and compliance with the Marketing and Business Development Functional Compliance Program
  • Bilingual English/Spanish, highly preferred

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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