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PURPOSE AND SCOPE: Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers, including hospital discharge planners, referring physicians and other personnel making decisions regarding patient placement within an assigned market geography. Works with the Patient Admissions Services (PAS) staff to facilitate admissions, ensuring each patient receives a superior admission experience and is placed in the appropriate clinic, preferably with a desirable treatment shift schedule. Additional responsibilities within FMCNA-affiliated Acute Programs. Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.
Job Responsibility:
Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers
Works with the Patient Admissions Services (PAS) staff to facilitate admissions
Builds, establishes and maintains referral source relationships
Conducts one-on-one contacts with patients identified for admission
Facilitates and coordinates the admission process for all patients being referred for Dialysis Services
Collaborates with appropriate physicians and hospital staff to obtain information necessary for outpatient placement
Exhibits knowledge of all insurers and private pay business
Develops and maintains an extensive knowledge of the dialysis business and the support services provided by the clinics and within the community
Conducts market analysis and develops, implements, and evaluates effective weekly, monthly and quarterly marketing plans
Conducts professional sales presentations to all customers
Participates in community outreach programs
Determines referral source satisfaction with admissions process and dialysis services
Collaborates with internal and external resources to provide new patients and referral source partners with renal education
Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations
Requirements:
Bachelor’s Degree required
2 – 5 years’ related experience with a Bachelor’s Degree
or a Master’s degree with no experience
or equivalent directly related work experience
Strong interpersonal skills with the ability to develop and cultivate productive relationships
Excellent oral and written communication skills
Detail oriented with excellent customer service, organizational and interpersonal skills
Good computer skills with proficiency in Microsoft Office applications
Completion of and compliance with the Marketing and Business Development Functional Compliance Program