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Hospital & Patient Services Manager

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FMS USA Fresenius Mgmt Services Inc

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Location:
United States of America , Roanoke

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

PURPOSE AND SCOPE: Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers, including hospital discharge planners, referring physicians and other personnel making decisions regarding patient placement within an assigned market geography. Works with the Patient Admissions Services (PAS) staff to facilitate admissions, ensuring each patient receives a superior admission experience and is placed in the appropriate clinic, preferably with a desirable treatment shift schedule. Additional responsibilities within FMCNA-affiliated Acute Programs. Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.

Job Responsibility:

  • Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers
  • Works with the Patient Admissions Services (PAS) staff to facilitate admissions
  • Builds, establishes and maintains referral source relationships
  • Conducts one-on-one contacts with patients identified for admission
  • Facilitates and coordinates the admission process for all patients being referred for Dialysis Services
  • Collaborates with appropriate physicians and hospital staff to obtain information necessary for outpatient placement
  • Exhibits knowledge of all insurers and private pay business
  • Develops and maintains an extensive knowledge of the dialysis business and the support services provided by the clinics and within the community
  • Conducts market analysis and develops, implements, and evaluates effective weekly, monthly and quarterly marketing plans
  • Conducts professional sales presentations to all customers
  • Participates in community outreach programs
  • Determines referral source satisfaction with admissions process and dialysis services
  • Collaborates with internal and external resources to provide new patients and referral source partners with renal education
  • Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations

Requirements:

  • Bachelor’s Degree required
  • 2 – 5 years’ related experience with a Bachelor’s Degree
  • or a Master’s degree with no experience
  • or equivalent directly related work experience
  • Strong interpersonal skills with the ability to develop and cultivate productive relationships
  • Excellent oral and written communication skills
  • Detail oriented with excellent customer service, organizational and interpersonal skills
  • Good computer skills with proficiency in Microsoft Office applications
  • Completion of and compliance with the Marketing and Business Development Functional Compliance Program

Additional Information:

Job Posted:
January 04, 2026

Work Type:
On-site work
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