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Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers, including hospital discharge planners, referring physicians and other personnel making decisions regarding patient placement within an assigned market geography. Works with the Patient Admissions Services (PAS) staff to facilitate admissions, ensuring each patient receives a superior admission experience and is placed in the appropriate clinic, preferably with a desirable treatment shift schedule. Additional responsibilities within FMCNA-affiliated Acute Programs.
Job Responsibility:
Contributes to and grows clinic patient census/treatment volume and improves commercial mix by providing superior customer service and admission support
Builds, establishes and maintains referral source relationships
Conducts one-on-one contacts with patients identified for admission to market services and facilitate the admission
Facilitates and coordinates the admission process for all patients being referred for Dialysis Services
Collaborates with appropriate physicians and hospital staff to obtain information necessary for outpatient placement
Escalates admissions issues and problems according to the established procedures
Works with the applicable clinical manager(s) to accommodate shift requests
Exhibits knowledge of all insurers and private pay business
Develops and maintains an extensive knowledge of the dialysis business and the support services provided
Develops and maintains knowledge of the local market as well as industry trends
Conducts market analysis and develops, implements, and evaluates effective weekly, monthly and quarterly marketing plans