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Hospital & Patient Services Manager

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FMS USA Fresenius Mgmt Services Inc

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Location:
United States of America , St Louis

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers, including hospital discharge planners, referring physicians and other personnel making decisions regarding patient placement within an assigned market geography. Works with the Patient Admissions Services (PAS) staff to facilitate admissions, ensuring each patient receives a superior admission experience and is placed in the appropriate clinic, preferably with a desirable treatment shift schedule. Additional responsibilities within FMCNA-affiliated Acute Programs.

Job Responsibility:

  • Contributes to and grows clinic patient census/treatment volume and improves commercial mix by providing superior customer service and admission support
  • Builds, establishes and maintains referral source relationships
  • Conducts one-on-one contacts with patients identified for admission to market services and facilitate the admission
  • Facilitates and coordinates the admission process for all patients being referred for Dialysis Services
  • Collaborates with appropriate physicians and hospital staff to obtain information necessary for outpatient placement
  • Escalates admissions issues and problems according to established procedures
  • Works with the applicable clinical manager(s) to accommodate shift requests
  • Exhibits knowledge of all insurers and private pay business
  • Develops and maintains an extensive knowledge of the dialysis business and the support services
  • Develops and maintains knowledge of the local market as well as industry trends
  • Conducts market analysis and develops, implements, and evaluates effective weekly, monthly and quarterly marketing plans
  • Consistently meets sales & marketing call objectives
  • Conducts professional sales presentations
  • Participates in community outreach programs
  • Determines referral source satisfaction with admissions process and dialysis services
  • Collaborates with internal and external resources to provide new patients and referral source partners with renal education
  • Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations
  • May refer to senior level staff for assistance with higher level problems
  • Escalates issues to supervisor/manager for resolution
  • Assist with various projects as assigned by direct supervisor

Requirements:

  • Bachelor’s Degree required
  • 2 – 5 years’ related experience
  • or a Master’s degree with no experience
  • or equivalent directly related work experience
  • Strong interpersonal skills
  • Excellent oral and written communication skills
  • Detail oriented with excellent customer service, organizational and interpersonal skills
  • Professional appearance required
  • Good computer skills with proficiency in Microsoft Office applications
  • Completion of and compliance with the Marketing and Business Development Functional Compliance Program
What we offer:
  • Healthcare
  • Continuing Education
  • Paid Time Off
  • Collaborative Environment
  • Additional Perks
  • 401(k) Retirement Saving

Additional Information:

Job Posted:
March 19, 2026

Work Type:
On-site work
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